CREDIT MATTER VI – THE DEEP DIVE

Presenters

Pior Bobula

Pior Bobula

OtC Global Process Owner

IAG GBS

Number of years in present job: 1,5
Number of years in profession: 12

I like my job because: We are close to the business pulse.

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Presentation title
The Deep Dive into industry verticals – Airline Industry: “Care and carry” – Consolidating Airline Order to Cash worlds

Benefits of presentation
An innovative panel session comparing industries, discussing their major challenges and what value their business processes bring to the industry – The presentation is a walkthrough of our journey in International (Consolidated) Airlines Group to really consolidate our vision of Order to Cash, from understanding the industry through organizing a consistent, process-oriented approach, despite cultural and organizational diversity. Main topics for discussion should cover: how use the best the commercial teams’ involvement and industry mechanisms under IATA to manage risk and debt; What responsibility and role can GBS play and how to balance between transactions and portfolio management; In Full-service Carrier Receivables – what are main benefits and challenges of process split and complexity (Revenue Accounting, Dispute management, Cargo/Passenger/Engineering).

What to talk about
Latin American studies, political systems, rock music, song-writing.

Something unique about me
My Chinese triple-movement-square watch has kept me ready to think in three time-zones at once, since I learned that we need to feel and think global at all times.

Marek Brandt

Marek Brandt

Business Line Director Poland CEE (Credit & Surety)

Aon Polska

Number of years in present job: 13
Number of years in profession: 25

I like my job because: It combines finance, trade, risk and insurance and involves great people to work with.

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Presentation title
Credit insurance – Can it still surprise you?

Benefits of presentation
This presentation will cover outline of credit insurance market in EMEA with focus on CEE countries. I will draw you attention on its current stance but more on emerging development: how this old industry finds itself in digital era. From our broker perspective and client experiences I will particularly show which new credit management challenges are already addressed, and which not yet.

What to talk about
Sailing (Masurian Lake District), II WW history, active sport.

Something unique about me
Finished 3 marathons.

Gert Jan Brillenburg Wurth

Gert Jan Brillenburg Wurth

Director Business Development

Hanse Orga Group

Number of years in present job: 11
Number of years in profession: 19

I like my job because: Always challenging, being part of a Global Network of Finance experts within the corporate and banking environment in which the financial system landscapes are continuously evolving as the FinTech solutions to boost these processes.

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Presentation title
“How to boost your ERP to achieve the best in class DSO”

Benefits of presentation
How we boosted a large Media company

What to talk about
(Motor) cycling, classic cars, road and city trips, boating, golf, watching sports, reading, painting.

Something unique about me
Recently completed a 1 day cycling tour of 240 km’s being one of the 15.000 cyclists!

Sean Buckland

Sean Buckland

Service Improvement Specialist

Design for Service Ltd

Number of years in present job: 9
Number of years in profession: 27

I like my job because: I feel very priviledged and fortunate to be able

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to work with so many people in very different industries. The journey of helping hard-working people overcome previously intractable challenges and grow as business leaders is never boring and is always mutually rewarding.

Presentation title
“Hey Doctor, I’ve got a pain in my process.”

Benefits of presentation
Part 1: The group will work together using a simple and fun technique for gathering lots of qualitative data (about O2C), then organising and prioritising it for solving: A great process for team building, reaching consensus and cutting through complexity. Part 2: Shaun will facilitate a discussion of the top identified issues and aim to provoke new thoughts and discussion about how these priority challenges might be addressed.

What to talk about
Due to recent geo-political shocks I’ve become very interested in how democracy can be reshaped to be less blunt and more inclusive. I am also working on designing and publishing a game for the hobby-games market and also for management training purposes. Try it here!

Something unique about me
Something we all have in common is our uniqueness! So what to choose? Something amazing? I spent time visiting leading Japanese companies to understand how great a workplace can be. Something horrible? My family and I were swarmed by mosquitoes in a Jungle to the point we were entirely covered.

Andra Carabineru

Lawyer

EuroCollectNet

Number of years in present job: 5
Number of years in profession: 7

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Presentation title
Acting with the law

Benefits of presentation
ECN Legal experts bring you a Credit Matters premier. They will role play a debt collection court room scenario and demonstrate that this course of action can be quick and cost effective. 

Anthony Chappat

Anthony Chappat

Accounts Receivable Supervisor

Allergan

Number of years in present job: 3
Number of years in profession: 6

I like my job because: While all functions participate in the running of a business, accounts receivable impact is tangible and can be seen instantly. We are not just reporting results, we are making results. No two days are ever the same.

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Presentation Title
Growing Pains

Benefits of presentation How collection software automation allowed our receivables to grow by 350% with little impact on headcount and significantly improved current debt.

What to talk about
Triathlon, Bike Racing & Endurance Sports.

Something unique about me
9 hour 41 min Ironman Triathlon Finisher. Completed 30 day cold shower challenge.

Marcio Costa

Marcio Costa

Process Lead

IAG GBS

Number of years in present job: 1
Number of years in profession: 7

I like my job because: The whole businesses that we are involved are very challenging due the exigency of the market and the industry itself. What keeps me each day motivated, is the possibility to have a range of options within the company that allows me to explore what I really like to do, by taking ownership and lead my processes according with my ideas.

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Presentation Title
IAG GBS/ AIRLINE INDUSTRY

Benefits of presentation There is a good chance you will travel on an IAG service. Piotr & Marcio will share insights how their GBS is affected by real life.

What to talk about
Football / Cinema / Traveling / Spending quality time with family.

Something unique about me
We only achieve great things when we are faithful to ourselves!

Stefanie Dinklage

Stefanie Dinklage

Sr. Credit & Risk Manager

Alexion Pharmaceutical GmbH

Number of years in present job: 3,5
Number of years in profession: 17

I like my job because: It gives me satisfaction to see the business and colleagues growing

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Presentation Title
The Deep Dive into industry verticals – Pharma & Medical Industry

Benefits of presentation An innovative panel session comparing industries, discussing their major challenges and what value their business processes bring to the industry.

What to talk about
Education,Credit collection and nature.

Something unique about me
Different cultural experiences that made me learn multiple languages. I’m a polymath.  

Shaun Duncan

Shaun Duncan

Chief Executive Officer

TCM Group International

Number of years in present job: 1
Number of years in profession: 26

I like my job because: We operate in a dynamic environment in almost every global economy of the globe, offering an essential service in returning cashflow back to our clients.

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We play a vital role in the economies of all the countries we serve as our objective is to negotiate a win win situation with debtors who have overestimated their ability to repay their debts out of their future income. I thrive on the fact that we are changing the perception of our industry and improving the cashflow of our clients with out having to resort to legal action which is a last resort. The interaction with different culture and different legislation and processes is challenging and rewarding.

Presentation title
Hey mate whats happening down under and oh may be Japan and South Africa too.

Benefits of presentation
i will be sharing the limitations and opportunities in credit in Japan, Australia and South Africa, with some examples.

What to talk about
Traveling and reading.

Something unique about me
People from Europe that think I am Australian due to my accent or when told I am from South Africa ask why I am not dark skinned.

Michal Fic

Michal Fic

Global Credit Process Excellence Manager

Shell

Number of years in present job: 3
Number of years in profession: 10

I like my job because: It’s different every day and for me there are two main motivators. First – every day I can influence the stories of end-user’s trough (re)design of systems and processes. To make them easier to use and generate more value for the enterprise.
Second – I enjoy watching growth taking place for organization I lead when we wrestle with everything ranging from digital compliance to system design.

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Presentation title
Shell Order to Cash and Shared Service journey – An interview with The Hackett Group

Benefits of presentation
In this session Siobhan Riggott will be talking with Michal Fic about Shells’s Order-to-Cash and shared service journey. What is the scope of Order-to-Cash within the Krakow centre from process and market perspective. What technologies are utilised by Shell to support the O2C process. What value does Shell shared services bring to the business and what is next in their Order-to-Cash journey.

What to talk about
Outdoor sports (hiking, running, skiing), Volunteer Work, Technology enthusiast.

Something unique about me
Survived two car accidents and plane crash (after emergency landing in Myanmar). 

Andrew Hallam

Andrew Hallam

General Secretary and a founding member

Aspire

Number of years in present job: 7
Number of years in profession: 18

Presentation title
Latest about SSC trends in Krakow

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Benefits of presentation
Krakow is a major player in the SSC arena and can be seen as a barometer for trends around the world.
Mark Harrison

Mark Harrison

Founder and C.E.O

logo_accee_no_bckg_h90Association of Credit for Central and Eastern Europe

Number of years in present job: 6
Number of years in profession: 31

I like my job because: It is a constant source of inspiration to share the passion of credit with professionals of all levels . My career has connected me with people across the world and I wouldn’t change it.

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Presentation title
Deep Dives and Take Offs

Benefits of presentation
We have now set sail. The captain and crew welcome you and set the course for the next two days.

What to talk about
Squash, Travel, Reading

Something unique about me
I am a big fan of the Boss, Bruce Springsteen and in 2012/13 I went to 5 concerts in 5 countries. Just the two concerts on latest tour but got to be within a couple of metres of the great man!

Toine Hitzert

Toine Hitzert

Lawyer

EuroCollectNet

Number of years in present job: 4
Number of years in profession: 10

I like my job because: (together with my colleagues and clients) I can contribute to the success of my clients.

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Presentation title
Acting with the law

Benefits of presentation
ECN Legal experts bring you a Credit Matters premier. They will role play a debt collection court room scenario and demonstrate that this course of action can be quick and cost effective.

What to talk about
Cycling & Photography

Something unique about me
Training for a Dutch cycling classic called “Rondje IJsselmeer”. This is a cycling trip of 300 km.

Sylwia Kilińska

Sylwia Kilińska

Lawyer

EuroCollectNet

Number of years in present job: 9
Number of years in profession: 10

I like my job because: It gives me opportunity to work with different people, to deal with day to day business, be a part of my clients’ team, it’s also challenging as you always need to look for the best solution for your client not only from the legal point of view but also from the business perspective.

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Presentation title
Acting with the law

Benefits of presentation
ECN Legal experts bring you a Credit Matters premier. They will role play a debt collection court room scenario and demonstrate that this course of action can be quick and cost effective.

What to talk about
Travelling, mountain biking.

Something unique about me
Almost one year ago I decided to leave my job for 4 months and travel, 2 months I spent in Ethiopia, working as a volunteer – I was teaching English in a primary school up in the mountains in a Amhara and Bodo village. That was absolutely fantastic experience – I became part of local community. After that I decided to explore Africa more and headed to Kenya, Tanzania and Malawi. Right now I’m trying to find funds to expend local primary school and build a new school building. I’m chasing Dorze kids’ dream about beautiful, colorful school where they will be able to continue education. Everyone is welcomed to help.

Raymond van der Loos

Raymond van der Loos

CEO

Atradius Collections

Number of years in present job: 10
Number of years in profession: 23

I like my job because: I am leading a global service company which enables customers to trade safely and when it then goes wrong we are there to help them to resolve the situation but also support and complement them in order to prevent it from happening again.

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Presentation title
The experts’ view on the insolvency environment and payment behaviour in China and Turkey.

Benefits of presentation
In this presentation I will be sharing the economical climate development, the related insolvency and payment moral development and what companies are doing in the order to cash approach to secure themselvesf from payment.

What to talk about
Rugby, fitness, travelling and enjoying life with my wife, kids and friends

Something unique about me
I mostly see the positive in life. A day without laughter is a day not lived. We live in a global world which is through technology and travel coming closer together with a challenge to respect local values and specifities of each country to create wonderful things together. This is where I enjoy myself the most.

Prof. Patrick O. Connelly

Prof. Patrick O. Connelly

Global Consultant and Educator, Phd, FICM

TAO INSTITUTE for Credit & Risk Management

Number of years in present job: 13
Number of years in profession:  42

I like my job because: As professional, I continue to be able to select, develop and promote associates across the the profession.

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As an educator, I am honored to mold the minds and potential of university students, while continuing to add my personal base of knowledge.

Presentation title
What are IFRS AND BASEL III and how can it possibly have anything to do with me?

Benefits of presentation
Never heard of either of them and even if I did it’s all to do with bankers and won’t affect me ……Really?

What to talk about
Playing Golf badly

Something unique about me
I am qualified to provide legal services in Ireland, England, Wales and the USA. Key note speaker for European Commission on cross border enforcement and contract construction in many European member states. 

Pawel Osuch

Pawel Osuch

Manager Credit to Cash

Philip Morris International

Number of years in present job: 1
Number of years in profession:  15

I like my job because: You never know what surprises it brings tomorrow…

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Presentation title
Will follow soon..

Benefits of presentation
Will follow soon..

What to talk about
Bird-watching, Tatra mountains, my garden 🙂

Something unique about me
I returned from the sea side in Portugal just to take a chance to work in credit control & collection area. It means something, huh?

Alexander Puchovsky

Alexander Puchovsky

Credit & Procurement Specialist - Sales Consultant CEE

Bureau van Dijk, a Moody´s Analystics Company

Number of years in present job: 2
Number of years in profession:  3

I like my job because: Its never boring to be in day-to-day touch with a wide range of professionals working in top companies from different industries, discussing their ways of work and possible improvements in their risk assessment.

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Presentation title
How effective is your risk process?

Benefits of presentation
Stressing the importance of risk process effectivity for better client evaluation and higher certainty in business.

What to talk about
Politics, History, Wine

Something unique about me
I am helping to produce wine in small family winery. I have been doing aggressive inline-skating for 6 years.

Siobhan Riggott

Siobhan Riggott

Director, Customer-to-Cash and Global Business Services Advisor

The Hackett Group

Number of years in present job: 3
Number of years in profession: 17

I like my job because: I love my job because I get to support our members in their initiatives and of course challenges, and at the same time I get to continually learn myself.

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Presentation title Shell Order to Cash and Shared Service journey – An interview with The Hackett Group

Benefits of presentation
In this session Siobhan Riggott will be talking with Michal Fic about Shells’s Order-to-Cash and shared service journey. What is the scope of Order-to-Cash within the Krakow centre from process and market perspective. What technologies are utilised by Shell to support the O2C process. What value does Shell shared services bring to the business and what is next in their Order-to-Cash journey.

Something unique about me Nothing comes to mind but will let you know if anything changes between now and Credit Matters VI.

What to talk about Gin, family, holidays (especially skiing) and the occasional half marathon – although if successful in the London marathon ballot I may have a marathon to add to my CV.

Robert Schulze

Robert Schulze

Lawyer

Law Office Schulze

Number of years in present job: 34
Number of years in profession:  34

I like my job becauseit is interesting, fits to me and gives me a lot of opportunities to express myself.

...more

Presentation title
Acting with the law

Benefits of presentation
ECN Legal experts bring you a Credit Matters premier. They will role play a debt collection court room scenario and demonstrate that this course of action can be quick and cost effective.

What to talk about
Adventure trips, high mountain climbing, sport in general.

Something unique about me
A lot of adventure travel to about 140 countries, high mountain climbing over 8000 m.

Péter Szentirmay

Péter Szentirmay

CEO

Credit Management Group

Number of years in present job: 10
Number of years in profession:  17

I like my job because: Credit Management has a vital role in today’s business environment and is the most colourful job in the world.

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It is not just about risk assessment but much more: elaborating business strategies, supporting sales, managing working capital and servicing customers. We all work across sectors, different corporate segments and geographical areas which enables us to get a great overview about trends and economic development.

Presentation title
Global Collections Hungary – keep calm and overcome disputes

Benefits of presentation
Tips and tricks for successful debt collection in Hungary

What to talk about
Sport & DIY

Something unique about me
I like to have a jogging session in every place I have been, so I have a long list of great towns, historical places, holiday resorts and small villages. And the list continues to grow…

Dean Unrue

Dean Unrue

Global Process Leader, OTC

 Delphi

Number of years in present job: 9
Number of years in profession:  39

I like my job because: My Global Teams can influence OTC process and continuous improvement and drive positive impact to our company’s working capital and cash flow

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Presentation title
The Deep Dive into industry verticles – Automotive Industry

Benefits of presentation
An innovative panel session comparing industries, discussing their major challenges and what value their business processes bring to the industry.

What to talk about
Sports an fitness activities

Something unique about me
Led the Claims Process in prior company U.S. bankruptcy. / Co Authored CRF Whitepaper on Shared Services

Vladimir Vano

Vladimir Vano

Chief Economist

Sberbank Europe AG

Number of years in present job: 10
Number of years in profession:  18

I like my job because: “Doubt is not a pleasant condition, but certainty is absurd.” — Voltaire

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Presentation title
Did the world just go crazy, recently?

Benefits of presentation
Dissecting the most recent and the most turbulent developments in the area of global economic, financial markets and geopolitical risks and their consequences and future outlook as they pertain to the credit management professionals.

What to talk about
Ballroom dancing, gardening, craft housework, history, exercising, social media.

Something unique about me
I attended my first Vienna Opernball this year.

James West

James West

Behavioural Scientist

Everlearn

Number of years in present job: 4
Number of years in profession:  20

I like my job because: I get to work with some of the worlds leading psychologists and economists and apply their insights to help people do the things they know they should … but don’t.

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Presentation title
Designing for behaviour: how behavioural economics can improve your products and services

Benefits of presentation
Drawing on world class research we will look at the predictable mistakes people can make when they make decisions. You will learn how small changes can have dramatic reults in canging consumer and organisational behaviour, and ‘nudge’ your customers and staff into making better decisions.

What to talk about
I worked in a bookshop for many years and enjoy reading, particularly philosophy and fiction. I am currently completing a certificate in mindfulness based cognitive therapy, and a diploma in sports psychology.

Something unique about me
Every country I visit I collect one chess piece, so I have around 20 very eclectic chess pieces. While waiting to haggle with an Egyptian store owner I got into an argument with the large American gentleman in front of me because he was buying an ivory chess set, turns out he was the American ambassador to Egypt. The store owner was so amused he took me upstairs and let me watch them carve me a Pharoah … made from camel bone, of course.

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