Credit Matters VI – The Deep Dive

20th – 22nd September 2017

Credit Matters VI programme on Eventory app

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Day 1

12:30
              MASTERCLASS REGISTRATIONThese masterclasses are limited to groups of 20 on a first come basis.
13:15
Masterclass 1: Human Capital in O2C – a serious investmentHuman capital is the sum of all the knowledge, talents, skills, abilities, experience, intelligence, training, judgment, and wisdom possessed individually and collectively by your team members. Professor Patrick O. Connelly will guide you through the essentials required for an empowered, connected and vibrant team. Get ahead of the rest and prepare to be inspired.
13:15
Masterclass 2: ”Hey Doctor, I’ve got a pain in my process.”The workshop will be split into two halves: Part 1: The group will work together using a simple and fun technique for gathering lots of qualitative data (about O2C), then organising and prioritising it for solving: A great process for team building, reaching consensus and cutting through complexity. Part 2: Sean will facilitate a discussion of the top identified issues and aim to provoke new thoughts and discussion about how these priority challenges might be addressed.
14:45 – 15:15
Networking and refreshments
15:15
Masterclass 1: Human Capital in O2C – a serious investmentHuman capital is the sum of all the knowledge, talents, skills, abilities, experience, intelligence, training, judgment, and wisdom possessed individually and collectively by your team members. Professor Patrick O. Connelly will guide you through the essentials required for an empowered, connected and vibrant team. Get ahead of the rest and prepare to be inspired.
15:15
Masterclass 2: ”Hey Doctor, I’ve got a pain in my process.”The workshop will be split into two halves: Part 1: The group will work together using a simple and fun technique for gathering lots of qualitative data (about O2C), then organising and prioritising it for solving: A great process for team building, reaching consensus and cutting through complexity. Part 2: Sean will facilitate a discussion of the top identified issues and aim to provoke new thoughts and discussion about how these priority challenges might be addressed.
16:45
Day 1 close

Day 2

08:45
REGISTRATIONAll aboard for the unique Credit Matters experience. We set sail promptly. Expect the unexpected right from the start - don't miss it.
09:15
Deep Dives and Take OffsWe have now set sail. The captain and crew welcome you and set the course for the next two days.
09:45
Latest about SSC trends in KrakowKrakow is a major player in the SSC arena and can be seen as a barometer for trends around the world.
10:00
Did the world just go crazy, recently?Dissecting the most recent and turbulent developments in the area of global economic, financial markets and geopolitical risks and their consequences and future outlook as they pertain to the credit management professionals.
11:00
Networking and refreshmentsIf you want 1 year of prosperity, grow grain. If you want 10 years of prosperity, grow trees. If you want 100 years of prosperity, grow people.
11:30
Global Collections Panel: USA, South Africa & Nigeria, China & Turkey, Hungary, RussiaIt is very possible your company buys or sells in these countries & each one requires individual skills and local knowledge. The panellists our extremely experienced and respected in the credit world. When you return to work you will sharing their experience in these and other countries too.
13:00
LunchNetworking with integrity creates a greater willingness of all parties to be part of a human conduit to serve as energy and resource to one another. Sometimes you will give more than you receive and sometimes you will get back more than you give. It's not about keeping score.
14:00
The essential value proposition in financial supply chain is driven by third partiesThis is an interactive session and an opportunity to share your ideas and experiences. This documentary style presentation will compare the collections processes of SAP and Oracle from the users perspective and why other options were considered in some cases.
14:45
Acting with the lawECN Legal experts bring you a Credit Matters premier. They will role play a debt collection court room scenario and demonstrate that this course of action can be quick and cost effective.
15:30
Networking and refreshments and enter the sponsors prize drawNetworking is simply the cultivating of mutually beneficial, give and take, win-win relationships. It works best, however, when emphasizing the 'give' part.
16:00 – 17:45
Whatever your role or company, O2C is all about risk management but how often do we connect news events with our jobs? This innovative panel session will compare industries and discuss their major challenges and what value their business processes bring to the industry
Moderator:

The Industry Verticals Deep Dive

Airlines

 

Care and carryThere is a good chance you will travel on an IAG service. Izabela & Piotr will share insights how their GBS is affected by real life.

Fast Moving Consumer Goods

Checking outWe all buy FMCG and Pawel will highlight the major challenges in the world of FMCG and how their Krakow centre can bring benefits to a wide community.

Pharma & Medical Devices

Health ChecksStefanie will describe how Pharma & Med devices are impacted by external events and how they react.

Automotive

 

In the fast laneThe auto industry plays a major role in the economies of CEE countries. How does what we read in the news impact?

*** Win great prizes ***

17:45
Wrap up and close Day 2Time to reflect on our voyage so far and prepare for an evening of celebration.
20:00

Celebration Dinner, prestigious awards and top entertainmentThe captain invites you celebrate in style. Wear something purple or lilac (a shirt, jacket, dress, tie, shoes, hair ribbon, hat or socks,…). Will it be you walking up the red carpet and receiving the ACCEE awards? Indulge yourself with one of Poland's finest singing voices, the amazing Ida Zalewska.

Wear something purple or lilac (a shirt, jacket, dress, tie, shoes, hair ribbon, hat or socks,…)

Celebration Dinner, prestigious Awards and Ida Zalewska

Day 3

09:00
Welcome from ACCEEWe promise a gentle start to next leg of our journey. Many of you will have been out late…….
09:15
We tried that but it didn’t work 🙁Drawing from real-world experience across many services and sectors the presentation will look at the common factors that stop even great approaches like Lean and Six Sigma from delivering their full potential. With these in mind, the presentation will then explain and demonstrate a simple and repeatable process that can empower all people to identify and help resolve any service issues in a structured, planned and measurable way.
10:00
How effective is your risk process?Stressing the importance of risk process effectivity for better client evaluation and higher certainty in business.
10:30
If you don’t like the heat…TBA
11:00
Networking and refreshmentsThe true value of networking doesn't come from how many people we can meet but rather how many people we can introduce to others.
11:30
What are IFRS AND BASEL III and how can it possibly have anything to do with me?Never heard of either of them and even if I did it's all to do with bankers and won't affect me ……Don't you believe it.
12:00
Shell Order to Cash and Shared Service journey – An interview with The Hackett GroupIn this session Siobhan Riggott will be talking with Michal Fic about Shells's Order-to-Cash and shared service journey. What is the scope of Order-to-Cash within the Krakow centre from process and market perspective.
What technologies are utilised by Shell to support the O2C process.
What value does Shell shared services bring to the business and what is next in their Order-to-Cash journey.
12:45
Designing for behaviour: how behavioural economics can improve your products and servicesDrawing on world class research we will look at the predictable mistakes people can make when they make decisions. You will learn how small changes can have dramatic reults in canging consumer and organisational behaviour, and 'nudge' your customers and staff into making better decisions.
13:30
Sponsors prizes and closeA popular feature of Credit Matters that you won't see at most other conferences…. Will it be you? You have to be in it to win it……
ACCEE TEAM & SPONSORS
14:00
End of conference, lunch and see you next year in …….. 😉
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