Callisto Grand originated in 2010 in response to the huge knowledge gap in Credit Management in Shared Service Centres.
SSC’s aspire to be Best in Class but until recently there was no recognized , standard measure of success or related development programmes.
The Callisto Grand story is changing that ……..
The Founder , Mark Harrison , is a 40 year career credit professional with extensive first hand knowledge of operation requirements and a track record of success.
From 2005 to 2012 Mark, was instrumental in building the O2C infrastructure at two Shared Service Centres in Czech Republic and at the same time successfully completing an Honours Degree in Credit Management.
Extensive reserach for his final dissertation’Credit Management in SSC’s’ together with first hand observations confirmed a major lack of O2C recognition at all levels.
Prior to 2010 , there was no training designed to match the specific needs of this new and rapidly expanding business environment – Multi-National Shared Services.
Hence the genesis of Callisto Grand. The first trainings were in Czech Republic (formerly CZICM and ACCEE) and moving very swiftly into all other Central European countries and now attracting interest from other continentents.
The first training sessions were focussed on Collections but it was soon realized that today’s successful business professional needs to be agile and connected.
In 2017 , Professor Patrick O Connelly joined the team as Director of Curiculum and is the main arctitect of the Credit Masters Level 1 & 2 professional qualifications.
In addition to Mark and Patrick , all Callisto Grand trainers are highly experienced and specialized operational business managers.
Our evolution and ambition to lead SSC’s to be the best they can possibly and our Comparative Performance Measure (CPM) is the roadmap and benchmark to success.
The story continues…………………………

Credit professionals need support, consulting and training; companies want and need the best in class. We’re here to connect the dots.
You give your best, invest many hours but the metrics remain the same or, worse deterioate.
You are advised that technology is the answer to improved KPI’s and efficiences but which, what, who, when, why, how?
The result? Frustration and uncertainty on one side, wasted time and missed opportunity on the other.

The most applicable, interactive and relavant, success guaranteed solutions you’ll find led by passionate, devoted and innovative Credit Profressionals.

We’re Here Each Step of the Way
Our team and advisory network unites a wealth of highly respected, passionate and dedicated professionals with global experience.

CALLISTO GRAND’s Talent Development, digital learning, in-house training, professional qualifications, analytics, coaching, and consultancy are designed to meet the complexities of today’s business environment supporting all generations from newcomers to directors.

Thinking big with data and growing with determination
We’re committed to evolving the O2C services industry, and that’s going to take all the resources we can master.

We’ve got incredible technology at our fingertips, and with our fresh perspective, we’re putting it to work for you.

Trade Receivables is your company’s largest, most complex Current Asset and the business-critical component of Working Capital. You as guardians of this asset are responsible for ensuring profitability and influencing business growth.