Callisto Grand Academy

The Certificate in Operational Credit Excellence

Value adding enhanced communication and negotiation through enhanced business awareness.

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Connecting People for over 11 Years

11

The Certificate in Operational Credit Excellence
MODULES DESCRIPTION

Module 1
Best Practice Collection CycleWhat’s in Module 1? Module 1 explores why it is vitally important to Know Your Customer and Your Customers Customer and introduces the Best Practice Collection Cycle.
These are essential aspects to be shared with Sales, Finance and Business Operations Managers.
This is the first step to being a valued and equal partner in the business and on the road to being a Centre of Excellence.Test yourself with 10 revision questions.Study time 2 to 3 hours.

Module 2
The Credit PolicyWhat’s in Module 2?
More than 90% of all global trade is executed using some form of credit.
This module provides a definition of what Credit is, the different relationships and introduces that most essential document for business clarity and focus, The Credit Policy.
Included are handy PDF examples of The Credit Policy and Credit Procedures Manual,
Foundation Digital is a dynamic and entertaining multi-sensory learning experience combining video, text, diagrams and pdfs.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 3
Portfolio SegmentationWhat’s in Module 3?
This module focusses on components for effective client credit limit review and detailed analysis of the ATB (customer portfolio) including segmentation and proven collection methodologies
Diagrams illustrate an effective O2C organization structure and we introduce 3rd parties as an essential part of the collection cycle
Included are a PDF Credit application Form and examples of Corporate Annual Reports.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 4
The art of CommunicationWhat’s in Module 4?
This module explores the many methods of communication which lie at the heart of trade. Effective internal and external is aligned with knowledge beyond process.
Communication and agreement of mutual needs between buyer and seller is not straightforward but are essential in ensuring prompt payment.
O2C is not back office, a niche or a process but an essential contributor to business sustainability and growth.
Key learning includes the introduction of the Working Capital, Balance Sheets, Profit and Loss and Cash Flow Statements.
Included are PDF Financial Details including illustrations of Balance Sheets, Profit and Loss and Cash Flow Statements.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 5
Influencing business strategyWhat’s in Module 5?
Module 5 introduces confirmation that Credit / O2C should contribute business critical information at regular senior management meetings.
The Credit Sales relationship is enhanced by in depth understanding of Pareto Analysis, Root Cause Analysis and DSO Variation by Country.
Key learning includes the introduction of the Working Capital, Balance Sheets, Profit and Loss and Cash Flow Statements.
Included are videos and PDF’s illustrating DSO Variation, Root Cause Analysis and Problem Solving.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 6
Performance Measures and AnalyticsWhat’s in Module 6?
Module 6 looks at different types of attitude and approach to collections. You will be able to identify yours and confirm if it is the most effective.
A unique feature of Module 6 is the interactive templates to a range of performance measures. Enter your own figures and perform comparative analytics.
At the end of this module you will clearly identify if you are close to World Class Standards.
If overdues are greater the 2.5% there is work to be done!
Included are videos, PDF’s and Interactive Performance Measure formulae.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 7
Contract Terms and Conditions / Law and regulationWhat’s in Module 7?
Module 7 emphasizes the need to understand your Terms and Conditions, how they align with legal process and what securities can hedge risk.
In the coming years, you will encounter customers who can’t pay or won’t pay. It is essential to understand the basic securities, legal terms, processes and execution options available in the laws and regulations applicable to your area of responsibility.
This module provides easy to follow PDF’s introducing the most important debt collection procedures and security options for 36 countries.
Completing this module will provide you with a tool kit and knowledge that will be of immeasurable value when you share it with your business colleagues.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 8
Cross Border Trading (BREXIT and non -EU)What’s in Module 8?
Module 8 explores the extraordinarily complex business of Cross Border Trading especially outside the EU -the documentation required, import/export regulations and local customs that may impact transit.
You are invited to ask the questions, what legal recourse is available e.g. Uniform Commercial Code or World Trade Organization, Credit Insurance or other?
Included are videos and PDF’s introducing essential cross border trade bodies.
This module is essential for everyone connected with business outside of the European Union including planning for post Brexit UK.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 9
Organization structure and effective developmentWhat’s in Module 9?
This module focusses on the culture and components needed to develop high performing teams including succession planning and organizational structure.
The Reputational Capital of your business investment in talent selection, development and retention form a major part of the Employer Branding Value Proposition.
All employees will gain from the insights shared that are based on proven success in team building, removing silos and performance management.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 10
How you become the Change Leader.From SSC to Centre of ExcellenceWhat’s in Module 10?
The content of this module explores the many sources of exciting opportunity that are within your grasp every day.
Being involved in the SSC environment places you in the very epicentre of data from a vast range of sources.
From Customer Master Files all the way through to reporting via Risk Management, Invoicing, Collections, Disputes, and Cash Allocation you are immersed in BIG DATA and a myriad of exciting opportunities.
This section provides a range of interactive formula to check how well you are doing against the world class standards.
Are you below 2.5% on overdues balances unapplied cash or staff attrition? If the answer is no to any of them, the start of the road to being the best starts here.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Module 11
Incoterms, Brexit and preparing for the unknownWhat’s in Module 11?
Module 11 focusses on Incoterms.
Many of you are responsible to credit sales outside of the European Union and perhaps haven’t been too exposed to the complex requirements.
It appears likely that trading with the UK will be subject to a huge array of new trading conditions.
This will impact you and all Credit /O2C in a huge way. It will not just be the Sales or Customer Service Teams that will need a strong understanding of Incoterms.
Your company, logistic partners and customers will all be faced with unfamiliar procedures that if not understood from the outset will lead to high volumes of invoice disputes.
Test yourself with 10 revision questions.
Study time 2 to 3 hours.

Callisto Grand Digital Academy Participants

TESTIMONIALS

What Our Students Say

Workshop very good, organized and interesting. Has much experience, performs in an interesting way, encourages discussion and creates a nice atmosphere

 

Enthusiasm, experience and knowledge of international market conditions was well received by all who attended

Our Credit controllers gained a good deal of valuable information that will be put to good use in our organization

good hints and tips, real life examples very good. Impressive knowledge and experience.

Wide experience, eager to share and passionate, Experienced and enthusiastic trainer. The interactive sessions and practical exercises worked well

The information provided is very helpful, Enjoyed the interactivity and the role plays worked well

Tips to improve my work,I recommend this training for AR teams, especially those new to SSC’s

Many thanks for help and patience, I liked the role plays, the English of facilitator, Mark was very clear and understandable

about Us

Our mission is for Credit Management to be recognized as an essential profession bringing real value to every business and for you to enjoy a dynamic, varied, exciting and rewarding career.
We will help YOU Create the world’s most customer-centric services through incremental improvements generating geometric sales growth.

Info

info@creditcee.eu

www.creditcee.eu

Tel: +420 722 965 050

E-mail: mark@creditcee.eu