Credit Matters VIII - Programme

Day 2

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8:30

Hall

Discover DNA part II: The future of O2C learning and developmentO2C contains all the elements employees expect but they been lost over the years. We will demonstrate how a few simple strategy amendments combining new and old methodologies could deliver the most exciting change management ever seen in SSC's.

MARK HARRISON, Founder & CEO

9:00

Hall

Power is gained by sharing knowledge, not hoarding itSSC's are under increasing pressure to deliver. There is still too much silo within company, city, country and region. It has never been more important to share the good and not so good experiences.

 

JOE APPLETON – ABSL

BALAZS NAGY – HOA

9:30

Hall

Organisational Intelligence – When only IQ and EQ only are not enoughLet us conclude together what makes a person and company successful and learn how we transformed a transactional finance department to a value creating Working Capital Function which delivered surprisingly good result.


IMRE ZSOLDOS

10:10

Speakers ClinicAn opportunity to shake hands, meet the presenters and ask those questions that couldn't be asked during the sessions.

10:10

Refreshment break 

10:40

Hall

Investing in O2C Technology is essential /Panel Session/A lively debate by internationally respected technology experts who recognize and actively support investment in
O2C technology and the direct positive impact on working capital.

Moderator:  Tom Bangemann – The Hackett Group

Brian Morgan – Rimilia
 Daniel Bertaska – Serrala
Nelie Noordenbos – Order2Cash
Daniel Chapman – HighRadius

11:20

Hall

Employer Branding – is it being taken seriously? /Panel session/Employer Branding is a buzzword at the moment.In this session, we explore the practical usage of it for Companies in the field of O2C.Is it too much fuss over nothing, or the only survival strategy for the future of our organizations?Are there any simple strategy amendments, that can help your company flourish in the decades of Millennials and Generation Z.

Moderator:  Ben Hartfield

Pavel Šimák – Deloitte
Kristina Sabaková – Dixons Carphone

 

12:00

Hall

End to End Commercial Journey at Diageo Business ServicesGabor will describe the 3-year transition for his team. Moving from a low visibility, back-office function to becoming a respected business partner expanding the footprint significantly with new scopes and exciting challenges.

GABOR GONDOS

12:30

Speakers ClinicAn opportunity to shake hands, meet the presenters and ask those questions that couldn't be asked during the sessions.

12:30

LUNCH

14:00

Selected Solutions for Improved O2C 

Main Hall

In the muck and bullets of construction, the timing and delivery of invoicing is paramount & E-Invoicing Case StudyThis presentation will show you how not to lose sleep at night

Martin Kirby, Kier

Matal

Employees as owners of their own professional and career developmentIn our joint presentation, we will cover the philosophy behind Computacenter`s internal career-path system, Ascension. A data-driven transparent process supporting long term career planning for people working in AR. Guiding people through a result oriented and skill-based program with a proven track record of decreasing attrition, increasing employee engagement and driving continuous self-improvement. Presented jointly by the two team leaders responsible for the Belgian, French, German, UK and US cash collection teams.

GABOR KOROS &SEBASTIEN GRAND

Lacina

The cash as a productThis presentation will compare the manufacturing challenges to cash collection where cash is the product. Drawing on practical examples from nearly 20 years in business.Adam will describe a high-level picture of a typical company, talking about cash-flow and cash-flow forecasting, how the product/service flow in parallel with the cash and why the cash collection activity is important at large.

ADAM TOTH

14:30

Main Hall

Smart DigitizationIn this presentation we will dive into the invoices and other semistructured documents present in today organizations. We will go into what was the approach so far and what do the new technologies bring and how it disrupts the current status quo of the relationship between company, SSC and BPO. We will do a live demo presentation of one of the possible solutions and discuss business case, security and compliance of possible options.

Jan Hejtmánek &Jan Vorisek

Matal

Risk Management Risk Management is the backbone of every successful company. Yet few SSC's are fully engaged in this essential part of the business. Credit limits are not just a number....

Moderator:  Prof. Patrick O. Connelly

 Eefje Van Craen – Bureau van Dijk
Paolo di Stefano – Lego

Lacina

Third Party Collection is essentialRepresentatives from 3 of the most respected agencies specializing in 3rd party collections come together to explain why.
This session is your opportunity to understand why 3rd parties should be a cost effective, critical partner in your Cash Collection Cycle.

Moderator:  Kieron Weldorf

 Pavel Vich – Atradius Collections
Vladimir Vachel – EOS-KSI

15:00

Hall

The future of O2C in SSC’sIntroducing a live demonstration of of Speech to Text AI , we are reaching out into blue sky thinking space and running your opinions up the flag pole to see who salutes. Is it just us or is management speak just plain nonsense and job titles are not always what they seem...

Paul Holland – RWS
Peter Buci – Datapac
Mark Harrison – ACCEE

15:30

Speakers ClinicAn opportunity to shake hands, meet the presenters and ask those questions that couldn't be asked during the sessions.

15:30

Refreshment break 

16:00

Hall

Neural networks, Qualifications & O2C maturity benchmarks /Panel session/ACCEE is introducing innovative learning and development concepts.The panel will discuss the benefits of O2C training and development including 'Contextual Coaching' and Collection training using neural network AI.

Moderator:  Dean Unrue


Laszlo Rab
Rahol Malhotra

16:30

Hall

Intelligence, Wisdom and Future: The role AI should play in your credit worldIn this presentation, I will be talking about Artificial Intelligence and machine learning in O2C and how they can help improve working capital management. I will be talking about where and how AI relates to RPA and Automation and what we need in order to be able to have a successful AI Transformation.

Dr Ali Rezaei Yazdi – ACCEE

17:15

Hall

DAY 2 SUMMARYA round up of the day so far.............

Mark Harrison – ACCEE

17:30

Speakers ClinicAn opportunity to shake hands, meet the presenters and ask those questions that couldn't be asked during the sessions.

17:30 – DAY 2 CLOSE

19:30

GALA DINNER & AWARDS EVENINGThe highlight of the O2C calender. Who will be crowned this year's star performers. Enjoy a delicious 3 course meal and prepare to be wafted away from Brno to Brazil by the Ritmo Factory. Dress code is recommended black and white attire.

Black and White Celebration Evening

Prestigious Awards

3 Course Dinner

Entertainment from the Ritmo Factory