We kick off Callisto Grand’s Global Credit Day – the game changing celebration of the importance, relevance, opportunities and magic that are Credit / O2C.

A former Financial Controller, Steve established and led the Global Business Services capability and organization at Thermo Fisher Scientific through acquisitions and organic growth over twelve years.
The GBS organization included process towers for Order to Cash, Procure to Pay, Record to Report and Hire to Retire.
Steve will share the expectations and aspirations of executive leadership on GBS, the pressures and priorities of the role and how Order to Cash/Credit and Collections is seen by the broader company and its ability to be a facilitator of profit and cashflow for the business.

For 15 years, Jürgen was a PwC Partner and spent 12 of those years as happiness researcher. Happy people, happy clients, happy organization is his mantra shown to be working as a Business Unit leader of 250 people in PwC doubling size and revenues.
Jürgen is a TEDx speaker, an effortless runner and yoga adept and will show how science supports the view that happiness is an important element for a high performing organization and reveals how to discover happiness in the world of competitive business, ever increasing consumerism and a performance oriented society.
These happiness bubbles introduce insights as to what happiness is and how we can experience more of it while making a career and success in the business world.

In a highly volatile business environment, CFOs today not only expect the credit teams to be the risk mitigators for the company, but also deliver on the revenue goals. Learn how your credit teams can leverage technology and data to gain actionable insights based on real-time customer credit data and payment trends to make accurate credit decisions.
Key Takeaways:
a. Explore how AI can help credit management evolve from reactive processes to proactive, data-driven decision-making
b. Discover how Autonomous Credit enables future of credit management
c. Get insights into how credit teams can improve customer experience, reduce bad debt and prevent revenue leakage

For collections to scale, automation is inevitable. But as global recession looms, businesses need a new approach to collections – one that takes into account the unprecedented financial pressures on customers. Learn how technology and human ingenuity can provide a more holistic solution to collections. Learn how you can have easier conversations, improved collections and higher customer loyalty and advocacy.

Key Takeaways:

a. Learn what role automation can play in improving your collections process and moving you from a reactive to a proactive way of working
b. Discuss a collector’s KPIs and understand how intelligent collections can help in achieving those targets
c. Find out out how best-in-class companies improved their customer experience with intelligent collections

Continuous cost pressure, increasing market volatility, technology-driven disruptions, and globally connected value chains are forcing substantial changes in how GBS organizations operate. As a cost center, Global Business Services (GBS) have historically handled all the transactional, repetitive, process-based work for their companies. But today, GBS is seen as the backbone of efficiency, driving process standardization, and cost gains. And for many organizations, they are also the engines of transformation for the entire business. Functions come to GBS for help in exploring and delivering innovation, intelligent automation, and new ways of working.

Join to understand how GBS organizations are better equipped to manage any global financial crisis, and how it is invariably going to change the way we work.

Key Takeaways –
How has GBS evolved over the years? Is it still perceived as an answer to cost challenges?
How has the finance function in GBS evolved?
What are the roadblocks preventing GBS from emerging as a revenue-driven function?
How can automation help achieve the desired state? Explained with anecdotal evidence from the panelists
How has HighRadius helped in driving better results for your organization?

In this debate , Agnieszka and Mark will deliver compelling arguments for and against third parties. Our argument embraces the value , pros and cons of all outsourcing including Debt Collection , BPO, Training, Technology and many more

Aptiv is a global automotive technology leader, addressing mobility’s toughest challenges through deep software and systems integration expertise. From safety systems through to futuristic driverless cars , Aptiv lead the way.

Edoardo is a vastly experienced Business Service Leader and will share how Aptiv are pioneering technology not only in vehicles but throughout their global Shared Services Centres which together with upskilling talent bring consistency and efficiency in today’s turbulent world.

The annual Gala is a much-anticipated part of our Conference every year.
This year we celebrate the launch of Global Credit Day and present the prestigious Callisto Grand Awards whilst sampling the sumptuous buffet showcasing local cuisine and wines.
We are honored to present traditional Hungarian folk dancing and live music extravaganza that will leave you with a lifetime of rich memories. Our dancers will showcase different regions’ traditions and clothing while placing it in a modern environment.
Many of the dancers follow family traditions and have been practicing for many months just for us.