We kick off Callisto Grand’s Global Credit Day – the game changing celebration of the importance, relevance, opportunities and magic that are Credit / O2C.

The panel will bring together a group from high profile SSC’s who are working with and benefitting from the Callisto Grand Academy.

Moderator Mark Harrison

Panel TBC

Continuing from the success of introducing this growing trend at Credit Matters XI, our dynamic, interactive workshop is for Global Process Owners and aspiring GPO’s

1. Why Global Process Ownership? Is it Just Marketing Hype?

a. How to manage and execute “getting big things done in a complex, global organization?”

i. What is Process Experience?

ii. Ambitions and aspirations are high, but execution is hard . . .

iii. The “control vs influence“challenge in the role

iv. Building the cross functional coalition to drive change

v. Driving “AS-IS” performance improvement while designing the “TO-BE” (design vs operate)

vi. The natural tension between process-driven and technology-driven change

vii. The impact of human behaviour on process change

2. Observations and Experiences from GBS organizations – Aneta, Jamie, Lee and Tom

3. Workshop group discussion 1 – “Who are your stakeholders in O2C, Credit & Collections?”

b. Feedback to wider group

4. Workshop group discussion 2 – “What does “Good Look Like” in O2C, Credit & Collections?”

c. Feedback to wider group

5. Workshop group discussion 3 – “What is the single highest priority leadership skill/capability/aptitude required to create and sustain positive change in O2C, Credit & Collections for the benefit of all stakeholders?”

d. Feedback to wider group

6. Review & Conclusions – Panel

I using realistic data.

In this debate , Agnieszka and Mark will deliver compelling arguments for and against third parties. Our argument embraces the value , pros and cons of all outsourcing including Debt Collection , BPO, Training, Technology and many more