
Register Today!
11,12,13 OCTOBER 2023, KRAKOW
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Day 1
Day 2
Day 3
09:00
Eszter and Mark
Day II
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We kick off Callisto Grand’s Global Credit Day – the game changing celebration of the importance, relevance, opportunities and magic that are Credit / O2C.
09:15
Panel Session
The Grand benefits of upskilling the Callisto Way
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The panel will bring together a group from high profile SSC’s who are working with and benefitting from the Callisto Grand Academy.
Moderator Mark Harrison
Panel TBC
10:00
Panel Session
Dan French
The GPO World
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Continuing from the success of introducing this growing trend at Credit Matters XI, our dynamic, interactive workshop is for Global Process Owners and aspiring GPO’s
1. Why Global Process Ownership? Is it Just Marketing Hype?
a. How to manage and execute “getting big things done in a complex, global organization?”
i. What is Process Experience?
ii. Ambitions and aspirations are high, but execution is hard . . .
iii. The “control vs influence“challenge in the role
iv. Building the cross functional coalition to drive change
v. Driving “AS-IS” performance improvement while designing the “TO-BE” (design vs operate)
vi. The natural tension between process-driven and technology-driven change
vii. The impact of human behaviour on process change
2. Observations and Experiences from GBS organizations – Aneta, Jamie, Lee and Tom
3. Workshop group discussion 1 – “Who are your stakeholders in O2C, Credit & Collections?”
b. Feedback to wider group
4. Workshop group discussion 2 – “What does “Good Look Like” in O2C, Credit & Collections?”
c. Feedback to wider group
5. Workshop group discussion 3 – “What is the single highest priority leadership skill/capability/aptitude required to create and sustain positive change in O2C, Credit & Collections for the benefit of all stakeholders?”
d. Feedback to wider group
6. Review & Conclusions – Panel
10:45
BREAK
BREAKOUT SESSIONS
11:15
Eskers Case Study
11:15
Moodys Case Study
11:15
Atradius Case Study
11:15
Highradius Case Study
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12:00
Serrala Case Study
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12:00
TradeIn Case Study
12:00
Billtrust Case Study
12:00
Highradius
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12:45
LUNCH
14:15
Zaneta Hlinkova & Brett Keen
The Medtronic Story Continues……
14:15
TBC
14:15
TBC
14:15
HIGHRADIUS
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15:00
TBC
15:00
Dr Bruce Gahir
The role of Collaborative Trust in efficient supply chain management
15:00
TBC
15:00
HIGHRADIUS
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I using realistic data.
15:45
BREAK
16:15
Edoardo Peniche
Is technology the future of automotive in an uncertain world?
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In this debate , Agnieszka and Mark will deliver compelling arguments for and against third parties. Our argument embraces the value , pros and cons of all outsourcing including Debt Collection , BPO, Training, Technology and many more
17:00
Day 2 Reflections
Eszter Gabriel and Terry Smith
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We look back on the days events.
What will you take away?
And now …………….
In just a few hours……………
Will you be an award winner???
19:30

about Us
Our mission is for Credit Management to be recognized as an essential profession bringing real value to every business and for you to enjoy a dynamic, varied, exciting and rewarding career.
We will help YOU Create the world’s most customer-centric services through incremental improvements generating geometric sales growth.