CREDIT MATTERS X
November 10th / 12th
Prague, 2021
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Credit Matters X DAY 1
Where Credit has no limits
Inspiration for Leaders
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Day one of Credit Matters IX is dedicated to Cultural Architects and Early Adopters – what is required to be a genuine leader.
Our presenters will share experiences, invaluable for you shaping the future of Credit – the most exciting and vital area of business.
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Callisto Grand and partners are looking forward to warmly welcoming friends old and new.
12:45
Welcome to Credit Matters X
Eszter Gabriel
Events and Partners Manager
Callisto Grand
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A warm welcome to Credit Matters X.
Eszter will set the CMX scene , make the introductions and bring you up to speed with the exciting developments within Callisto Grand.
13:05
Credit Matters and here’s why
Mark Harrison
Chief Vision Office
Callisto Grand
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Mark reflects on how events and experiences have influenced and shaped a career spanning 6 decades.
This revealing and personal account recalls the highs and lows, the things that could have been changed and those that were beyond his control.
Mark’s humour , honesty , views and opinions will deliver a different perspective on defining experience.
13:45
The Big Tech Showdown Part 1:
Moderator Tom Bangemann, Senior Advisor, Callisto Grand
Nelie Noordenbos VP International Markets, Order2Cash
Raymond van der Loos, Chairman, Atradius Collections Holding BV
Alexis van Audenhove Vice President Sales EMEA, Serrala
Brad Anderson Director Digital Transformation, HighRadius
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Tom Bangemann will steer this high profile panel from leading tech service providers Highradius, Serrala, Order2Cash & Atradius
In this session our experts explore:
where and how tech is assisting O2C
current trends
customer requirements
new metrics
and more….
14:30
Rapid review: Western Europe:
John Lorié – Chief Economist
Atradius Credit Insurance
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Credit Matters X shares regional economic reviews brought to you by Atradius.
14:45
Refreshment break
15:15
Rapid review: North America
Aaron Rutstein
Atradius Credit Insurance
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Credit Matters X shares regional economic reviews brought to you by Atradius.
15:30
Triumph through adversity
Milan Beneš
Business Service Operations (BSO) Director
LEGO Group
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As BSO Director, Milan is responsible for the entire Lego operation at their location near Prague. Milan will share recent events from his unique Leadership perspective.
Against the challenges of the pandemic, Lego have continued to grow, improve KPI’s , recorded no bad debts and continued to advance with the HighRadius implementation planning. And even with all the work stresses. Milan has continued with his personal degree studies.
An inspiring story for all in Shared Services.
16:15
Spotlight on: The spirit of rugby in business
Raymond van der Loos Chairman Atradius Collections
Martin Kafka Project Manager, Lecturer at Trenérská akademie
Daniel Beneš Development Manager and Czech National Team Coach
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What is about Rugby, its ethos, traditions, culture and rules that leaves such a lasting legacy.
What are the lessons we can all take away?
Jon and Raymond scrum down with Martin and Daniel to deliver an entertaining and revealing discussion.
A must for all fans of sport and business.
17:00
Refreshment break
17:15
Credit in a VUCA Africa – Opportunity or Doom
Shaun Wessels
Accounts Receivable Executive
AVI LTD
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Shaun’s presentation is not to be missed.
VUCA is an anacronym for Volatility, Uncertainty, Complexity and Ambiguity.
We take a lot for granted in Europe and before we start complaining about complexity and challenges.
When granting credit in Africa , the macro challenges and and opportunities can provide a considerably different perspective.
17:45
Spotlight on:Exploring the Dunning Kruger Effect
Dan French CEO at Consider Solutions
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Are you at the peak of the Mountain of Stupidity or in the Valley of Despair?
One way or another, I’m sure you are all familiar with the Dunning-Kruger effect.
You might have heard about it under the label of confident idiots, describing a behaviour of an unskilled individual being unaware of the lack of a specific skill, instead assuming to have a skill-level that is even superior to the experts in the field.
Are Subject Matter Experts really experts?
How do you know and what are the impacts of not knowing what you don’t know.
18:15
Conference Day 1 close
19:30
End of Day 1
Evening celebration at the Staropramen brewery brought to you by HighRadius
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All our guests are invited to celebrate with friends in the Callisto Grand Credit Community .
Thank you to HighRadius for hosting what will be a memorable evening at the historic Staropramen brewery.
A fascinating interactive museum tour will be followed by lessons in how to pull the perfect beer – Czech style.
Czech beer and tasty food , fun and games.
Raise a glass and propose a toast to the future.
about Us
Our mission is for Credit Management to be recognized as an essential profession bringing real value to every business and for you to enjoy a dynamic, varied, exciting and rewarding career.
We will help YOU Create the world’s most customer-centric services through incremental improvements generating geometric sales growth.