CREDIT MATTERS X
November 10th / 12th
Prague, 2021

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DAY 2
Where Credit has no limits
Welcome to Day 2
Eszter Gabriel
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Others talk high level theory – Credit Matters IX is making every effort to deliver answers
Credit is seen through many prisms and attracts varied descriptions and opinions.
Today’s programme is dedicated to detailed trends , predictions and case studies embracing technology and other essential 3rd parties
All today’s presenters are invited because the Association recognizes them as leaders, early adopters and cultural architects.
All are tasked to provide insights, inspirations and initiatives for you to take back and recommend to your business.
This is World Class Best Practice in action!!
09:15
Rapid review: Middle East – Schuyler D’Souza
Country Manager, Middle East
Atradius Insurance
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Credit Matters X shares regional economic reviews brought to you by Atradius.
09:30
What does success look like?
Mark Harrison
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Every SSC aspires to being ‘World Class’ or a ‘Centre of Excellence’.
However , in the area of Credit – there was no roadmap or tool to measure success ………….until now.
Mark will reveal how to measure Excellence and plan a roadmap to sustainable success.
10:00
Navigating through turbulence – the story of the past 2 years
Paolo di Stefano Sr. Manager AR Credit & Controlling The LEGO Group
Eefje van Craen Director Moody’s Analytics
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Eefje and Paolo describe their voyage through recent turbulence and how anticipating future events and working closely with sales resulted not only in zero bad debts but also substantial business growth.
10:30
Engagement during transformation & transition
Brett Keen ITC Manager
Zaneta Hlinkova Cash App & Disputes Manager Medtronic
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Discover Medtronics finance transformation journey where they will cover major ups and downs from BPO transition phase through retained organization creation to upskilling people while driving global company vision.
11:00
REMEMBRANCE AND RESPECT ON NOVEMBER 11
11:05
Refreshment break
Introducing the Credit Multiverse – The Gateway to Excellence
11:35
FILLA ROOM
Andrzej Targosz
CEO
Eventory
11:35
MAIN HALL
AI & Machine learning – the future of O2C negotiations Mark Harrison & Pavlina Markova
Callisto Grand
11:35
MANES ROOM
An Audience with Atradius
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Callisto Grand use the app to connect with our learners and Coffee Clubbers and all of you here at CMX.
Apps are now a regular part of our day – we use them and take them for granted.
But what does it take to create an app. Andrzej will give you a little glimpse the story of Eventory…..
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In this session, Callisto Grand demonstrate how AI and machine learning can be used to great effect assessing the effectiveness of collectors and others in telephone negotiations with internal and external customers.
Telephone collections are an essential component in achieving Credit excellence and also the prime tool in picking up warning signs from distressed customers.
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TBC
12:05
Order2Cash
Positive Client Project Experience
Benedek Hegyi
Cytiva Europe GmbH
Business Operations Leader
12:05
An Audience with HighRadius
12:05
Serrala Positive Client Project Experience Medtronic
Ondrej Kuncman
Principal Business Process Improvement Analyst
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Clients of our partners share case studies reviewing their perspectives before , during and after implementation.
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Clients of our partners share case studies reviewing their perspectives before , during and after implementation.
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Clients of our partners share case studies reviewing their perspectives before , during and after implementation.
12:35
Spotlight Conversation:
Invoice Clearance
Fabio Santoro Account Manager
Order2Cash
12:35
The Callisto Grand Certificate in Operational Credit Excellence Laszlo Rab Associate Dir. Revenue Ops EMEA, Novocure Athanasia Koliri Credit Controller Timac Agro
12:35
5 tips to mitigate risk of fraud in your organization
Márton Hegyi
Business Development Director
Dun and Bradstreet Europe
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The clearance model is a digital method of tax compliance reporting. Small and large businesses are required to report invoices either before or during the transactions. Companies are required to process the electronic invoice data via a wide range of different portals.
This will have a huge impact on invoice preparation , despatch and cash flow.
Is your company ready?
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3 qualified professionals share the benefits of the innovative multi-sensory holistic upskilling leading to receiving the professional qualification Callisto Grand Certificate in Operational Credit Excellence
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– credit risk management – compliance – fraud – third party risk management – best practices and experiences
13:05
LUNCH
14:30
Rapid review: Eastern Europe – Lenka Hermankova
Risk Underwriting Manager
Atradius Credito y Caucion SA
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Credit Matters X shares regional economic reviews brought to you by Atradius.
14:45
An amazing career in Credit
Gabor Meszaros
Sanofi
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Catching the bug, passion -in business, this only happens in Credit.
Gabor is a member of this elite group that caught the credit bug and here to share the joy and excitement of his career so far.
15:15
Why do Data-Driven Businesses need Analytics Translators?”
Dan French CEO Consider Solutions
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Global, end-to-end transparency is the great enabler.
This might sound obvious on its face, but it is worth a moment of reflection
Do you have visibility to every transaction across your business everywhere in the world where you do business?
What decisions might you make differently if you had that data?
What is needed to translate that data and communicate it effectively across the business?
This is a key element of how you in the SSC ‘add value’ to the business.
16:00
Spotlight: Why does closing take so long?
Anna Ramenda
Cash Collection & Allocation Team Manager
Hitachi Vantara
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We close day 2 by asking why ,
In 2021, with all the technology available, is month end and year end is still so time and resource consuming?
What can be done better?
Our spotlight will shine on Anna describing challenges facedand improvements made.
16:30
Close Day 2
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A short summary and reflection on the days events …………………..
and only three hours from announcing the award winners……
19:00
Celebration evening
3 Course Dinner
Prestigious International Awards
Samba Entertainment from Ritmo Factory
Dress Code : Bright and Loud
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The evening is a celebration.
With 9 award categories open for every country, there is a great chance to win one or more prestigious awards.
These awards recognize the highest standards and leadership in Credit Management.
Dress code is bright colours – dig out that Hawaiian shirt or floral dress.
Ritmo Factory bring the sounds of Rio to Prague promising a unique experience.

about Us
Our mission is for Credit Management to be recognized as an essential profession bringing real value to every business and for you to enjoy a dynamic, varied, exciting and rewarding career.
We will help YOU Create the world’s most customer-centric services through incremental improvements generating geometric sales growth.
