CREDIT MATTER VII – DEFYING GRAVITY

Presenters

Rachid Abdallaoui

Rachid Abdallaoui

Americas Credit Manager

Celanese

Number of years in the present job: 2
Number of years in profession: 4

What one thing would you take with you into space?
Pictures of my loved ones.

What attracted you to Credit?
The amount of exposure to and interaction with different departments.

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What was your proudest work related achievement? When accounts receivable was mentioned in the last two consecutive quarterly press releases by the company as a key contributor to the great free cash flow performance.

Presentation title
Defying Gravity Through Effective Working Capital Management

Benefits of presentation
In this presentation, I will be sharing my company’s ongoing journey toward optimizing working capital management in a fast growing economy. The presentation will be split into two parts. Part 1: I will go over working capital concepts, challenges, and solutions. Then, I will share my company’s (Celanese Corporation) approach and will highlight achieved milestones toward optimizing its working capital management. Part 2: I will facilitate a discussion of how other companies / industries are managing Working Capital including the role Credit and Accounts Receivable professionals play in this process.

What do you like to do for fun?
Discover the world.

What advice would you give the ‘5-year-old you’?
Play and learn as much as you can while having a lot of fun.

Who is your hero? And why?
My mother. She did a wonderful job of raising a family.

What’s the most unusual place you have visited?
Sahara desert in Africa.

If you could time travel, where would you go?
To year 2118.  

Andy Benson

Andy Benson

Paint Process Consultant

ABE Consultancy

Number of years in present job: 2
Number of years in profession: 32

What one thing would you take with you into space?
Camera.

What attracted you to Credit?
Supply chain optimisation.

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What was your proudest work related achievement? Growth of business in Central European region.

Presentation title
Automotive: It’s all Black and White

Benefits of presentation
Andy has a wealth of experience in the operational side of OEM. This session will demonstrate how effective cash flow is vital to the supply chain.

What do you like to do for fun?
Radio control models, cooking, mountain biking.

What advice would you give the ‘5-year-old you’?
Follow your instincts and always look for the positive in any situation.

Who is your hero? And why?
Elon Musk. Ground breaking pioneer of Technology who is passionate about what he does, yet still appears humane, and can joke and be humorous.

What’s the most unusual place you have visited?
East Russia.

If you could time travel, where would you go?
To the Industrial revolution.  

Denise Formicki Beganskas

Denise Formicki Beganskas

Europe & Africa Credit Planning & Appraisal Advisor

Shell

Number of years in present job: 2,5
Number of years in profession: 8

What attracted you to Credit?
I started as a Debt Collection Portuguese speaker and it was right before I finished my studies. At that time, the job was interesting because I could use my mother language.

What was your proudest work-related achievement?
Hard to think about just one, but the most recent achievement is to have the DSO training I developed all from the scratch being considered one of the best trainings we have in Credit.

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Presentation title
DSO a source for sales

Benefits of presentation The aim is to provide to the credit community the knowledge about how the DSO is influenced by credit, how the DSO is used to plan the working capital needed, what impacts the changes in DSO and consequently the working capital amount used by any company as part of its investment. The very interactive workshop sets out to develop analyst skills to analyze, interpret the DSO and how to communicate results to Senior Stakeholders.

What do you like to do for fun?
I enjoy traveling, a good book and I’m also learning to play drums.

What one thing would you take with you into space?
A camera to take lots of pictures of the Earth.

What advice would you give the ‘5-year-old you’?
Never grow up.

Who is your hero? And why?
My parents, they are the most supportive people I know and they will be always there for me.

What’s the most unusual place you have visited?
The desert.

If you could time travel, where would you go?
I would love to see dinosaurs.

Eric Berendsen

Eric Berendsen

Global Business Process Owner Credit & Collections

Signify

Number of years in the present job: 0
Number of years in profession: 30

What one thing would you take with you into space?
I would say my bike but that is not of much use in space. So my e-reader.

What attracted you to Credit?
The diversity of the people you get into contact with.

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What was your proudest work-related achievement? Setting up a FSC (financial service center) for Europe.

Presentation title
3rd Party Collections is not a failure, Atradius Collections Case Study

Benefits of presentation Third Party Collections is not a failure. It is an essential part of effective collections.

What do you like to do for fun?
Riding my race bike.

What advice would you give the ‘5-year-old you’?
Don’t be afraid to make mistakes.

Who is your hero? And why?
I’m not the type of guy that has heroes. But if I’d have to name one it would be my dad, for helping me become what I am today.

What’s the most unusual place you have visited?
Drill rig site in Burkina Faso.

If you could time travel, where would you go?
To 20 years from now, to see how my kids are doing. 

Márta Berzsenyi

Márta Berzsenyi

HR Business Partner

Avis Budget Group

Number of years in present job: 4
Number of years in profession: 18

What attracted you to Credit?
High level of professionalism and constant open eyes for improvement.

What was your proudest work related achievement?
My personal motivation is to create innovative solutions, participate in implementation and sustain the achievements.At Microsoft Hungary I initiated an event series for women, called Opening Windows. The program aim was to support gender diversity in a very specific industry, like IT. We created a platform and forum for professionals to meet, share challenges, collect inspiration from others experience, also bring closer women to technology. We were able to increase the % of women at the company, which impacted on positive way the work atmosphere, we created well balanced collaboration, also directly supported the company strategical goal.

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Presentation title
Unlocking Employee potential via Agile People strategy

Benefits of presentation We are living in an agile, VUCA world, which define, drive and redefine our life. Organisations have to adapt the new wave of working and be able to react for the change to attract, retain talents. HR function is in a strategical position within the company with data driven, agile techniques, which definitely will result brilliant employee experience and high level of employee engagement. Where we are on this journey? How the People strategy can influence the Business strategy? Are we able to move from fix to agile approach? I would like to share some actual HR trends, techniques, programs which we implemented at Avis Budget Group BSC with measurable success.

What do you like to do for fun?
Volunteering, doing pro-bono activities to support children education and development.

What one thing would you take with you into space?
Tree seeds.

What advice would you give the ‘5-year-old you’?
Be brave to spend more time abroad in different countries.

Who is your hero? And why?
My son.

What’s the most unusual place you have visited?
Redmond US – Microsoft campus.

If you could time travel, where would you go?
I am really curious for the future so I would like to time travel to 2200. 

Peter Búci

Peter Búci

Sales Director

Datapac

Number of years in present job: 1
Number of years in profession: 8

Presentation title
The voice of the future

What one thing would you take with you into space?
A plant.

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Benefits of presentation
The ability to rapidly identify and analyze speech characteristics will have the biggest impact on business efficiency since the wheel. Presentation with Jakub Škrdlík.

What do you like to do for fun?
Skiing with my kids.

What advice would you give the ‘5-year-old you’?
“Everything is possible, impossible just takes longer”.

Who is your hero? And why?
Peter Sagan, his ability to work with the pressure from the fans, team, public, other and his constant performance.

What’s the most unusual place you have visited?
Peak of the mountain, Gerlachovský štít, High Tatras.

If you could time travel, where would you go?
Florence, Leonardo da Vinci times. 

Gergely Csikós

Gergely Csikós

Director of Credit & Collection

Waberer’s International Plc

Number of years in present job: 11
Number of years in profession: 17

Presentation title
Big Data – Bureau van Dijk – Client Case Study

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Benefits of presentation
Access to all the customer and vendor data provides exciting opportunities for analyses bringing enticing business benefits.

Stefania Gabriela Dinklage

Stefania Gabriela Dinklage

Senior Consultant

ACCEE

Number of years in present job: 1
Number of years in profession: 20

What attracted you to Credit?
The immense opportunity to connect with people across the globe.

What was your proudest work related achievement?
Conceiving the integration of Credit Management into OTC.

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Presentation title
Effective Payment Instruments

Benefits of presentation
Effective payment instruments: When to use LoC, Bank Guarantee, Other guarantees,

What do you like to do for fun?
Become a polyglot.

What one thing would you take with you into space?
My favorite song “Om Mani Padme Uhm”.

What advice would you give the ‘5-year-old you’?
Never give up and if you have to give in make sure is less than the other.

Who is your hero? And why?
Everyone with an open-mind and spirit.

What’s the most unusual place you have visited?
A slum in Mumbai.

If you could time travel, where would you go?
Middle ages where life was simple but hard. 

Stephanie van Doorn

Stephanie van Doorn

Board Advisor

Social Starters

Number of years in the present job: 1
Number of years in profession: 23

What attracted you to Credit?
Mark Harrison.

What was your proudest work-related achievement?
Creating a culture change in a dynamic and diverse organization.

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Presentation title 1
Is attrition acceptable?

Benefits of presentation Is attrition acceptable?
There is a resigned acceptance across many SSC ‘s that very little of the main decision making will ever be transferred. We explore the catch 22 syndrome and challenge why.

Presentation title 2 Bringing People together in Shared Services. Building a Culture of Innovation

Benefits of presentation Bringing People together in Shared Services A culture of innovation is the environment that leaders cultivate in order to nurture unorthodox thinking and its application. Organisations that live a culture of innovation believe that innovation is not owned by leadership but can come from any level of the organization. Learn how you can bring innovation to the workplace and how to build a culture of innovation that sticks.

What do you like to do for fun?
Coach & Compete with my Triathlon team.

What one thing would you take with you into space?
Music.

What advice would you give the ‘5-year-old you’?
Believe in yourself.

Who is your hero? And why?
Merida, from Brave. Be change the change you want to see.

What’s the most unusual place you have visited?
Kenya.

If you could time travel, where would you go?
The seventies. 

Said Esmaili-Eyvanaki

Said Esmaili-Eyvanaki

Senior IT Project manager

PPG

Number of years in present job: 11
Number of years in profession: 35

What one thing would you take with you into space?
My laptop

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Presentation title
The E-Invoicing Solution – Order2Cash – Client Case Study

Benefits of presentation
E-Invoicing is one of the best examples where technology will improve cash flow and reduce costs. This presentation will demonstrate PPG’s recent experiences.

What attracted you to Credit? Credit is certainly one of the most important topic for a corporation Working on a credit-centric Project would make you a Star

What was your proudest work-related achievement? implementing the e-invoicing solution

What do you like to do for fun?
exploring unknown lands

What advice would you give the ‘5-year-old you’?
be patient

Who is your hero? And why?
My grandfather. His advices: Whatever you do, do it right and try To be the best

What’s the most unusual place you have visited?
Still looking for.

If you could time travel, where would you go?
Usuhaia.

Dr. Szabolcs Hargittay

Dr. Szabolcs Hargittay

Managing partner

Hargittay and Toth Law Firm

Number of years in present job: 12
Number of years in profession: 15

What attracted you to Credit?
Perfection.

What was your proudest work related achievement?
Creating an almost perfect system.

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Presentation title
Cryptocurrency: a game changing innovation?

Benefits of presentation
This session will explain blockchain and cryptocurrencies including the Hungarian regulations of cryptocurrencies. What are the future opportunites?

What do you like to do for fun?
Playing games.

What one thing would you take with you into space?
My chessboard.

What advice would you give the ‘5-year-old you’?
Stay hungry, stay foolish.

Who is your hero? And why?
Steve Jobs. He is a perfectionist.

What’s the most unusual place you have visited?
A club in London.

If you could time travel, where would you go?
In Roman empire. 

Mark Harrison

Mark Harrison

CEO

ACCEE

Number of years in present job: 6
Number of years in profession: 34

What attracted you to Credit?
I enjoy talking to people, resolving problems and working to monthly targets.

What was your proudest work related achievement?
Developing individuals that go on to be successful.

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Presentation title
Defying Gravity

Benefits of presentation This years opening sequence will be spectacular. Arrive early and make sure you don’t miss the unique launch of Credit Matters VII. The opening presentation will ask probing questions and lift the lid on some of the reasons why SSC’s are not reaching full potential and share some of the secrets to success.

What do you like to do for fun?
Reading, Live Music, Nordic Noir TV series.

What one thing would you take with you into space?
Complete works of P.G. Wodehouse.

What advice would you give the ‘5-year-old you’?
Believe in yourself, trust your instincts and don’t follow the herd.

Who is your hero? And why?
Bruce Springsteen. He worked hard to fulfil his ambition and he plays every concert as if it is his first and last.

What’s the most unusual place you have visited?
Clock Museum , Bratislava.

If you could time travel, where would you go?
Industrial revolution England. 

Toine Hitzert

Toine Hitzert

Attorney at law

EuroCollectNet Lawyers

Number of years in present job: 5
Number of years in profession: 11

What attracted you to Credit?
The great attendees and the opportunity to interact!

What was your proudest work related achievement?
The successful completion of a major acquisition.

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Presentation title 1
Arbitration in 3D

Benefits of presentation Arbitration in 3D Back by popular demand! Our team of legal experts will act out an entertaining and informative client case study on arbitration as an alternative to court proceedings. Arbitration, a form of alternative dispute resolution (ADR), is a way to resolve disputes outside the courts. Parties often seek to resolve disputes through arbitration because of a number of perceived potential advantages over judicial proceedings.

Presentation title 2 So what is the EU Late Payment Directive?

Benefits of presentation So what is the EU Late Payment Directive? The directive aims to achieve ‘a decisive shift to a culture of prompt payment. After 5 years, how many businesses are aware of and use the Eu LPD.

What do you like to do for fun?
Cycling.

What one thing would you take with you into space?
My girlfriend.

What advice would you give the ‘5-year-old you’?
Always keep going!

Who is your hero? And why?
Mr. Nelson Mandela; this does not need any additional explanation.

What’s the most unusual place you have visited?
Saigon.

If you could time travel, where would you go?
Middle Ages. 

Žaneta Hlinková

Žaneta Hlinková

Sr Cash Application Supervisor EMEA & NA

Medtronic (Covidien AG, a Medtronic company)

Number of years in present job: 1
Number of years in profession: 10

What attracted you to Credit?
Direct link to my day to day job.

What was your proudest work-related achievement?
Going through all possible company changes (transition, acquisition/migration to the new system incl. process change, spin-off division) and being adaptable to any change, inspire others and fulfill my career dreams.

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Presentation title
The Challenges of Transition

Benefits of presentation
What are the key essentials when embarking on a transition? Are opportunities missed by replicating what went before? How much long-term planning goes into a transition?

What do you like to do for fun?
Meeting my friends, family and simply spend a good time together.

What one thing would you take with you into space?
Another person (I don’t want to be alone).

What advice would you give the ‘5-year-old you’?
No, I always prefer “school of life”, just try and decide on your own.

Who is your hero? And why?
My parents, just to keep it simple – there were hard times without basic things necessary for the living (money, apartment etc.), but they always did their best to support me, keep me satisfied that I didn’t even realize that it’s not so easy for them to make the family going.

What’s the most unusual place you have visited?
South Africa – Johannesburg.

If you could time travel, where would you go?
The Great Gatsby age – simply love the music, dress and atmosphere.

Agnieszka Janiszewska

Agnieszka Janiszewska

EMEA O2C SMEs Lead

IBM BTO

Number of years in present job: 12
Number of years in profession: 1

What attracted you to Credit?
People

What was your proudest work related achievement?
Successful transformation of one of my clients.

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Presentation title
BPO vs Captive vs Blended business model

Benefits of presentation Many companies are looking for the next significant step-change in shared services. Outsource domestic processes, run them in a low-cost offshore location or a combination? Which provides the best mix of quality, efficiency and lowest risk? Our panel, will share the operational experience of all options.

What do you like to do for fun?
Traveling with my kids.

What one thing would you take with you into space?
I would have to take 3 actually – my 2 sons and my husband.

What advice would you give the ‘5-year-old you’?
Stress less.

Who is your hero? And why?
My grandma.

What’s the most unusual place you have visited?
Skalne mesto in Czech Republic.

If you could time travel, where would you go?
To see how the world looked like in 1920′. 

Gabriel Łakomy

EMEA O2C Subject Matter Expert

IBM

Number of years in present job: 3
Number of years in profession: 13

What attracted you to Credit?
Positive feedback form my colleagues who attended conference in the past.

What was your proudest work related achievement?
Working on the implementation of 2 first O2C robots in IBM Krakow delivery center.

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Presentation title
Blockchain Live! Examples of existing solutions in AR & Credit

Benefits of presentation
We regularly hear about this Block Chain. This session will explore what it is and how it can be applied in O2C.

What do you like to do for fun?
Playing some games.

What one thing would you take with you into space?
A camera with a large memory stick.

What advice would you give the ‘5-year-old you’?
“Don’t be in a hurry to grow up.”

Who is your hero? And why?
NO Hero.

What’s the most unusual place you have visited?
Hope this is still sth I will visit in the future ;).

If you could time travel, where would you go?
Medieval Europe or Ancient Rome. 

Monika Lázár

Monika Lázár

Singer

My musical career started with over 10 years of playing the violin followed by a few years playing the guitar. I started singing in 2006. After some fortunate coincidences, we got a 2-year contract in the newly reopened New York Palace, Budapest. After 2 years I started to perform with the famous hungarian musician Károly Nyári in the Gresham Palace, Budapest.

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From 2009 onwards I got the opportunity to play with a few fellow musicians for a few months a year in the world-famous Hotel de Paris in Monaco. Since 2012 I sing in different formations and we perform mostly at the InterContinetal, Kempinski, Four Seasons and the Ritz-Carlton hotels in Budapest. I would say that my biggest love is jazz, but we really like to play pop and funky music as well, giving these well-known genres a new jazzy style.

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Raymond van der Loos

Raymond van der Loos

CEO

Atradius Collections

Number of years in present job: 11
Number of years in profession: 24

What attracted you to Credit?
In the global world of trade there is the challenge to find the balance between growth and managing risk. Understanding different cultures, economical environments and country specifics is the key for comprehending what is possible and not. Credit plays a fundamental role in the balance and this is what Atracts me to this field of expertise.

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Presentation title
The opportunities and challenging in the LATAM region.

Benefits of presentation
During our presentation we will share the economical perspectives of the LATAM region, the difference between the different countries, the related payment behaviour and insolvency environments and the specific collections practices in order to ensure you are able to recover.

What was your proudest work related achievement?
Developing Atradius Collections where we are today. We are now a global service provider with excellent staff members in 30 countries. We enable companies to trae safely around the world and when they need us to help them in distorted business relationships we are there to help them but also see how we can help them to prevent it going forward. We have local experts around the world who can be of great service to our customers.

What do you like to do for fun?
Rugby, fitness, travelling and enjoying life with my wife, kids and friends.

What one thing would you take with you into space?
Photo camera to record the fantastic experience.

What advice would you give the ‘5-year-old you’?
Enjoy life every second and see it as a growth process of learning every day.

Who is your hero? And why?
Elon Musk; bringing new revolutionary ideas to the world and making them really happen.

What’s the most unusual place you have visited?
Iceland in the winter; Nature in the freezing cold.

If you could time travel, where would you go?
Renaissance Italy; Development of the individual thinking and creativity. 

Paul Lucraft

Paul Lucraft

Director

Paul Lucraft Associates Limited

Number of years in present job: 12
Number of years in profession: 30

What attracted you to Credit?
Credit is an area of the business that can add real value – I was always interested in how by being smarter we can improve profitability.

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What was your proudest work related achievement?
Helping to successfully deliver the UK Chip and PIN rollout.

Presentation title
Don’t let them steal your profits.

Benefits of presentation
Our businesses hold so much data. Is it secure and how do we identify a hack?

What do you like to do for fun?
Walking in the beautiful countryside where I live.

What one thing would you take with you into space?
The book: Hitchiker’s guide to the galaxy.

What advice would you give the ‘5-year-old you’?
Buy shares in Microsoft when its first floated.

Who is your hero? And why?
David Lloyd George former British PM – he introduced state pensions and helped to lift millions of people out of poverty.

What’s the most unusual place you have visited?
A naval submarine on active service.

If you could time travel, where would you go?
Rome at the height of the Roman Empire – about 100AD. 

Gunnar Lüttgau

Gunnar Lüttgau

Credit Manager DACH, Refinish EMEA

PPG Deutschland Business Support GmbH

Number of years in present job: 1
Number of years in profession: 1

What attracted you to Credit?
Possibilitie to grow and bring in own ideas

What was your proudest work related achievement?
Improving PPGs Credit KPIs the month I started

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Presentation title
Stories from the Wild West and the Near East – Credit & Collection in Germany

Benefits of presentation
Insights into the payment cultures in Germany

What do you like to do for fun?
American Football.

What one thing would you take with you into space?
Friends.

What advice would you give the ‘5-year-old you’?
Technology!

Who is your hero? And why?
Don’t really have one.

What’s the most unusual place you have visited?
Arctic Cycle in Sweden – 24h Sunshine in the Summer/24h Darkness in the Winter.

If you could time travel, where would you go?
1990s – USA or Germany. 

Rahul Malhotra

Rahul Malhotra

Head Of Service Delivery

Avis Budget Group Business Support Center

Number of years in present job: 7
Number of years in profession: 17

What was your proudest work related achievement?
Winning Best Collections team award of 2017 at the ACCEE event and Best SSC in CEE award at SSC Gala in 2018

What attracted you to Credit?
Cash is King

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Presentation title Mobility Industry

Benefits of presentation Exploring the challenges in the Mobility industry which includes Travel and Tourism

What do you like to do for fun?
Travel and sports.

What one thing would you take with you into space?
Hungarian Palinka

What advice would you give the ‘5-year-old you’?
Have fun and laugh!

Who is your hero? And why?
My dad, he always inspired me to be real and sincere to my goals.

What’s the most unusual place you have visited?
Prince Edward Island in Canada (Natural wonders of the world)

If you could time travel, where would you go?
I would like to see the future and space tourism.

Éva Mangó

Éva Mangó

Credit Management Front Office Manager

MOL

Number of years in present job: 1.5
Number of years in profession: 12

What attracted you to Credit?
Every company has its own story behind the figures. Analysing them explores their secrets.

What was your proudest work related achievement?
Development and implementation of credit processes at MOL Fleet with our team.

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Presentation title
Diverse credit challenges in a regional integrated oil company

Benefits of presentation The petrochemical industry currently focuses on value creation and product portfolio optimization. Consequently, the major challenge for credit management is creating an appropriate response to new businesses, while optimally automating low-risk exposures. We are facing management of MOL’s diverse customer portfolio where there is a need for open-minded approach to new kinds of risk, professionalism and agility.

What do you like to do for fun?
Travelling.

What one thing would you take with you into space?
Chocolate (of course ☺).

What advice would you give the ‘5-year-old you’?
Pay attention to what the people tell you, but don’t let others limit your fantasy.

Who is your hero? And why?
My father. He gave me always good advice.

What’s the most unusual place you have visited?
Icecave ‘Eisriesenwelt’.

If you could time travel, where would you go?
Early 19th century. 

Stephane Martin

Stephane Martin

Founder

Risk-In

Number of years in present job: 2
Number of years in profession: 15

What was your proudest work related achievement?
Having created my own company

What attracted you to Credit?
Outsourcing risks.

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Presentation title Third Parties Stream Moderator

Benefits of presentation There are never enough collectors to guarantee 100% receivables. This stream introduces options and alternatives to ensure efficient cash flow in your business.

What do you like to do for fun?
Try new wines.

What one thing would you take with you into space?
My wife!

What advice would you give the ‘5-year-old you’?
Trust yourself.

Who is your hero? And why?
Kofi Annan, faith in humanity.

What’s the most unusual place you have visited?
No clue.

If you could time travel, where would you go?
Back in 80s. 

Diana Mile dr.

Diana Mile dr.

Attorney

EuroCollectNet Lawyers

Number of years in present job: 9
Number of years in profession: 14

What attracted you to Credit?
Nogradi Law Office is the member of EuroCollect.

What was your proudest work related achievement?
A radio interwiev as an expert in relation with data protection law.

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Presentation title
Arbitration in 3D

Benefits of presentation
Back by popular demand! Our team of legal experts will act out an entertaining and informative client case study on arbitration as an alternative to court proceedings. Arbitration, a form of alternative dispute resolution (ADR), is a way to resolve disputes outside the courts. Parties often seek to resolve disputes through arbitration because of a number of perceived potential advantages over judicial proceedings.

What do you like to do for fun?
Work on my design blog.

What one thing would you take with you into space?
A book.

What advice would you give the ‘5-year-old you’?
Do your best, and do not worry.

Who is your hero? And why?
It is not an exact person, just a strong, conscious, and modest man.

What’s the most unusual place you have visited?
In the cellar of the Opera.

If you could time travel, where would you go?
Back to the future 🙂

Brad Mueller

Brad Mueller

President

SMC Concepts

Number of years in present job: 15
Number of years in profession: 25

What attracted you to Credit?
The ability to see the “pulse” of a business. Credit is able to see the entire sales cycle including pricing and customer actions. Credit can see what is “really going on.

What was your proudest work related achievement?
I took a business successfully through Chapter 11 Reorganization and did not lose a single employee.

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Presentation title
Approaching the Cliff

Benefits of presentation
How to lead and manage in an underperforming company or assisting a customer who is. It is the role of everyone involved in Credit to take responsibility for receivables. Brad specializes in this important area and will share his experiences. Importance of business process control Underperformance is caused by leaky buckets. How you can help plug leaks. How to manage cash-in to your business Signs that a customer is heading towards bankruptcy Managing poor payers when your business is underperforming The importance of maintaining your company reputation Your role in Customer Relations Your role in pricing and pricing control What is the effect of 1% price retention? Lazy Sales people and price erosion Customers taking deserved but preventable discounts Customers taking undeserved discounts How to package this information for upper management

What do you like to do for fun?
Travel

What one thing would you take with you into space?
Stefi

What advice would you give the ‘5-year-old you’?
Eat your vegetables.

Who is your hero? And why?
I like principled an honorable people and that is why I like John McCain

What’s the most unusual place you have visited?
Tasman National Park, South Island New Zealand.

If you could time travel, where would you go?
I would travel back for historical events to Ancient Rome. 

Katarína Naďová

Katarína Naďová

M.D.

Thomayer Hospital

Number of years in present job: 2
Number of years in profession: 2

What attracted you to Credit?
Opportunity to meet interesting and highly motivated people.

What was your proudest work related achievement?
Participation in a humanitarian mission taking place in Kenya.

...more

Presentation title
Workplace stress can seriously affect your health.

Benefits of presentation Stress used to be our friend helping us to survive from ancient times but nowadays is slowly killing us. Chasing deadlines, every day, week and year? Feeling palpitations, palm sweating, headache, upset stomach? Why do we struggle with symptoms of stress in our daily routine? How can we use stress as an effective servant? How to stay healthy and live long and rich life?

What do you like to do for fun?
All kinds of sports.

What one thing would you take with you into space?
Thick book.

What advice would you give the ‘5-year-old you’?
Play as much as you can!

Who is your hero? And why?
Albert Schweizer for his visions of medical care.

What’s the most unusual place you have visited?
Brazilian slums.

If you could time travel, where would you go?
Middle Ages.  

Balazs G. Nagy

Balazs G. Nagy

President

Hungarian Service and Outsourcing Association

Number of years in present job: 1
Number of years in profession: 17

What attracted you to Credit?
Relationship

...more

What was your proudest work related achievement?
Loyalty of my team

Presentation title
Is the golden age ending? Or has it just started?

Benefits of presentation
The Hungarian business services has a developed and mature market. There are more than 100 SSC’s in Hungary. What are the strategic elements to move up the value chain?

What do you like to do for fun?
Play tennis.

What one thing would you take with you into space?
We are already in the space.

What advice would you give the ‘5-year-old you’?
Keep practicing.

Who is your hero? And why?
My wife. She can make me realistic without making me to give up the vision.

What’s the most unusual place you have visited?
Solar eclipse from the sky.

If you could time travel, where would you go?
Ancient Rome. 

Prof. Patrick O. Connelly

Prof. Patrick O. Connelly

Director, Curriculum and Instruction

ACCEE

Number of years in present job: 2
Number of years in profession: 45

What attracted you to Credit?
Opportunity presented itself at the right time in my career.

...more

What was your proudest work related achievement?
Being awarded Salesman of the Year in Latin America — by the Sales Organization.

Presentation title
Talent Management Stream moderator

Benefits of presentation
People are the most important part of any enterprise. These sessions will investigate the best practice for attracting, developing and retaining talent.

What do you like to do for fun?
Live to 100.

What one thing would you take with you into space?
My wife — it is one, very long journey!

What advice would you give the ‘5-year-old you’?
Learn Chinese in addition to Latin, French and English.

Who is your hero? And why?
Any person who has overcome extreme adversity to prevail.

What’s the most unusual place you have visited?
Koza, Okinawa.

If you could time travel, where would you go?
Rochester, New Hampshire, 1721, for a SHORT visit. 

Marta Pielka

Marta Pielka

EMEA OTC Operations Manager

Aptiv

Number of years in present job: 4
Number of years in profession: 12

What attracted you to Credit?
Cash and risk as cash is KING and risk is FUN

What was your proudest work related achievement?
Some of completed projects.

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Presentation title
BPO vs Captive vs Blended business model

Benefits of presentation
Many companies are looking for the next significant step-change in shared services. Outsource domestic processes, run them in a low-cost offshore location or a combination? Which provides the best mix of quality, efficiency and lowest risk? Our panel, will share the operational experience of all options.

What do you like to do for fun?
Drive fast.

What one thing would you take with you into space?
For women one thing is not possible 🙂 everyone knows what can be found in our bags.

What advice would you give the ‘5-year-old you’?
I would advice the same to everyone “Do not be afraid to take risk, if You will FAIL, never give up as FAIL means First Attempt Is Learning”

Who is your hero? And why?
Many people I worked with 🙂

What’s the most unusual place you have visited?
Auroville (India).

If you could time travel, where would you go?
I think easier would be to tell where I would not :). 

Monika Pisek

Monika Pisek

OTC Team Leader

Aptiv Services Poland SA

Number of years in present job: 3
Number of years in profession: 11

What attracted you to Credit?
New challenges every day.

What was your proudest work related achievement?
To get a gift from my team, which was titled – For the best manager of the year.

...more

Presentation title
BPO vs Captive vs Blended business model

Benefits of presentation Many companies are looking for the next significant step-change in shared services. Outsource domestic processes, run them in a low-cost offshore location or a combination? Which provides the best mix of quality, efficiency and lowest risk? Our panel, will share the operational experience of all options.

What do you like to do for fun?
Walking with my Bernese Mountain Dog named Masza 🙂

What one thing would you take with you into space?
Really thick book.

What advice would you give the ‘5-year-old you’?
Do what you want to do! And do not worry about what others say.

Who is your hero? And why?
There are lots of people I admire. Mostly because of their persistence in pursuing the goal.

What’s the most unusual place you have visited?
Škocjanske jame – incredible caves in Slovenia.

If you could time travel, where would you go?
Future…to check if people settle on Mars.  

László Ráb

László Ráb

Director, Order-to-Cash

Acelity, a KCI company

Number of years in present job: 1
Number of years in profession: 7

What attracted you to Credit?
We have been working with Mark Harrison in the past few months and his expertise combined with his vast professional experience has shown to me there is a lot to learn from each other in this industry.

What was your proudest work related achievement?
A 6-month SWAT team effort to clean a backlog of 1.2 mill EUR.

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Presentation title
Pharmaceutical and Medical Devices

Benefits of presentation I am going to give an overview into the wound management industry and the challenges it is facing, as well as providing a deeper look at the invoicing, collections and dispute issues we have, and how we work to improve our operations in these regards.

What do you like to do for fun?
Music, gardening, gastronomy and wine trips, reading.

What one thing would you take with you into space?
A box of Star Wars books.

What advice would you give the ‘5-year-old you’?
Always hold on and keep up, there is always a solution!

Who is your hero? And why?
My everyday hero is my mom and my godmom through their lives.

What’s the most unusual place you have visited?
Homeless shelter experience in Budapest 8th district.

If you could time travel, where would you go?
England at the time of the industrial revolution in the 18th century.  

Anna Ramenda

Anna Ramenda

Cash Collection & Allocation Team Manager

Hitachi Vantara

Number of years in present job: 7
Number of years in profession: 10

What attracted you to Credit?
Contact with people while working in accounting.

What was your proudest work related achievement?
Receiving Credit Initiative of the Year from ACCEE.

...more

Presentation title
Is attrition acceptable?

Benefits of presentation
There is a resigned acceptance across many SSC ‘s that very little of the main decision making will ever be transferred. We explore the catch 22 syndrome and challenge why.

What do you like to do for fun?
Watching movies and taking photos of street art.

What one thing would you take with you into space?
Oxygen.

What advice would you give the ‘5-year-old you’?
Be courageous.

Who is your hero? And why?
I have no hero.

What’s the most unusual place you have visited?
Lyon in France.

If you could time travel, where would you go?
31 Aug 2007 

Paulo Sawos

Paulo Sawos

Country Manager South America

Atradius Collections

Number of years in present job: 4
Number of years in profession: 27

What attracted you to Credit?
In the global world of trade there is the challenge to find the balance between growth and managing risk. Understanding different cultures, economical environments and country specifics is the key for comprehending what is possible and not. Credit plays a fundamental role in the balance and this is what attracts me to this field of expertise.

...more

What was your proudest work related achievement?
Developing Atradius Collections where we are today. We are now a global service provider with excellent staff members in 30 countries. We enable companies to trade safely around the world and when they need us to help them in distorted business relationships we are there to help them but also see how we can help them to prevent it going forward. We have local experts around the world who can be of great service to our customers.

Presentation title
The opportunities and challenges in Latin America

Benefits of presentation Insights into the payment cultures in Latin America.

What do you like to do for fun?
Soccer, video game, play cards, watch a good movie or series, travel and enjoying life with my wife and my son, friends as well.

What one thing would you take with you into space?
Beer !!!

What advice would you give the ‘5-year-old you’?
Enjoy every moment of life, not to leave for tomorrow what can be done today.

Who is your hero? And why?
Honestly, my parents who taught me the values of life.

What’s the most unusual place you have visited?
Belgian Ardennes.

If you could time travel, where would you go?
Amalfi Coast (Italy). 

Robert Schulze

Robert Schulze

Lawyer

Law Offices Schulze

Number of years in present job: 34
Number of years in profession: 35

What attracted you to Credit?
Everything around “Credit Matters” is very important for the international economy

What was your proudest work related achievement?
Sorry; but as a lawyer I have to be confidenial

...more

Presentation title
Arbitration in 3D

Benefits of presentation Back by popular demand! Our team of legal experts will act out an entertaining and informative client case study on arbitration as an alternative to court proceedings. Arbitration, a form of alternative dispute resolution (ADR), is a way to resolve disputes outside the courts. Parties often seek to resolve disputes through arbitration because of a number of perceived potential advantages over judicial proceedings.

What do you like to do for fun?
Sport; especially mountaineering

What one thing would you take with you into space?
My partner in life

What advice would you give the ‘5-year-old you’?
Do the same again.

What’s the most unusual place you have visited?
– Cho Oyu mountain (more than 8000 m) – Jungle of Papua New Guinea, Amazonas etc.

Paulina Szumilas

Paulina Szumilas

Senior SME, Order to Cash Offerings

IBM

Number of years in present job: 1
Number of years in profession: 10

What attracted you to Credit?
Ability to make a real impact to sound business growth and orchestrate tools instruments and mechanisms financial markets offer to mitigate the risk, to domesticate it, constantly reinventing measures as the risks and markets evolve. Pure art 🙂

What was your proudest work related achievement?
Seeing my team partnering hand in hand with the Business successfully overcoming USD payments restrictions in Argentina 2014-16 and the extraordinary effort to get the risk mitigated despite very limited measures available enabling paths to pursue business opportunities safely. And getting those hundreds of millions of dollars collected!

...more

Presentation title
Blockchain Live! Examples of existing solutions in AR & Credit

Benefits of presentation
We regularly hear about this Block Chain. This session will explore what it is and how it can be applied in O2C.

What do you like to do for fun?
Anything that involves my dog Schnitzel or/ and interesting people- the more the better.

What one thing would you take with you into space?
My cellphone. Totally addicted!

What advice would you give the ‘5-year-old you’?
Buy some BitCoins in 2009!

Who is your hero? And why? There’s a reason why heroes put their glasses on and live their lives as Daily Planet reporters- can’t just go and reveal their identity!

What’s the most unusual place you have visited?
I was lucky to have visited incredible places around the world- but the most unusual I think was Arkansas 😉

If you could time travel, where would you go? To when it all started – Big Bang or no Big Bang? Oh, and also to 2009 to buy some more BitCoins!

Jakub Škrdlík

Jakub Škrdlík

Business Development Manager

Phonexia

Number of years in present job: 1
Number of years in profession: 6

What attracted you to Credit?
Mark and Daria

What was your proudest work related achievement?
The day I started to work in Phonexia.

...more

Presentation title
The voice of the future

Benefits of presentation
The ability to rapidly identify and analyze speech characteristics will have the biggest impact on business efficiency since the wheel. Presentation with Peter Búci.

What do you like to do for fun?
Going to the cinema, playing my guitar, discussing with my son.

What one thing would you take with you into space?
Margot bar.

What advice would you give the ‘5-year-old you’?
Never go to school because you have to but find the reasons why to learn about the world around us (btw my son, just turned 5, so I am actually giving some advices these days)

Who is your hero? And why? Woody Allen – he made 50 movies, wrote 4 books, has a concert every Monday (for the last 40 years) and all that because of his true love for the work itself.

What’s the most unusual place you have visited?
Chomutov

If you could time travel, where would you go? I would not go some place where antibiotics do not exist for sure (just joking), the real answer is maybe a bit grim, but I think I would have to consider stopping World War II in the very beginning…

Mariusz Trojak

Associate professor

Jagiellonian University

Number of years in present job: 20
Number of years in profession: 20

What attracted you to Credit?
My business experience.

What was your proudest work related achievement?
My feedback from students who gain success in their professional life.

...more

Presentation title
University as an ivory tower – do not touch

Benefits of presentation Should universities deliver higher value to O2C? The presentation will deal with the role of universities as a centre of sharing knowledge and important component of education system and contrary to this – concept of Universities as “Ivory Tower”. The presentation will deal with the role of universities as a centre of sharing knowledge and important component of education system and contrary to this – concept of Universities as “Ivory Tower”. This session wil also touch the regulation concept and market expectations.

What do you like to do for fun?
Sports.

What one thing would you take with you into space?
Picture of my two sons.

What advice would you give the ‘5-year-old you’?
Be loyal.

Who is your hero? And why? My mother. She passed away many years ago but her love and attitude made me.

What’s the most unusual place you have visited? Auschwitz camp.

If you could time travel, where would you go? To the day I met my wife. 

Dean R. Unrue

Dean R. Unrue

Global Process Leader, OTC

Aptiv & Delphi Technologies

Number of years in present job: 11
Number of years in profession: 11

What was your proudest work related achievement?
Standing up the China Shared Service Center at same time improving working capital metrics and process standardization in environment with no labor arbitrage.

...more

What attracted you to Credit? Adding Value via Cash flow and Working Capital Improvements, Challenge of standing up Shared Services and Process standardization.

Presentation title
Technology RPA & AI Stream moderator

Benefits of presentation Ready or not, the age of Artificial Intelligence is here. What’s stopping you from letting AI and machine learning auto-apply your cash, resolve disputes and flag customers for collections based on predicted payment delays? Your work day could get a complete makeover with technologies such as integrated receivables, AI, networks, electronic payments and digital assistants impacting every aspect of the credit-to-cash cycle.

What do you like to do for fun?
Visit Family, Travel, Shooting Sports, Charter Fishing.

What one thing would you take with you into space?
The Bible.

What advice would you give the ‘5-year-old you’?
Get your CPA regardless of future advice, go directly into Finance.

Who is your hero? And why? Abraham Lincoln, Humble beginnings to becoming a Lawyer and President. Strong Leader with Management principles ahead of his time.

What’s the most unusual place you have visited? Hyderabad India, seeing Camel, Water Buffalo etc.. on same street with small 3 wheel Taxis, carts and expensive automobiles.

If you could time travel, where would you go? The Future.

Timea Vaski

Timea Vaski

AR SME

Computacenter

Number of years in present job: 1
Number of years in profession: 11

What attracted you to Credit?
Competitive environment, speaking languages, travel.

What was your proudest work related achievement?
Workshadow in France – without speaking the language.

...more

Presentation title
How not to lose an employee in 10 days

Benefits of presentation Computacenter took the challenge to identify root causes for attrition. Working from the employee engagement survey they set up an action plan. Timea will share the successful initiatives and how to sustain them.

What do you like to do for fun?
Swimming, Coaching, Socializing, Traveling.

What one thing would you take with you into space?
Spacecake.

What advice would you give the ‘5-year-old you’?
Eat less chocolate 🙂

Who is your hero? And why?
Eckhart Tolle – His awakened spirit and teachings about the Ego.

What’s the most unusual place you have visited?
The Skellig island in Co. Kerry, Ireland.

If you could time travel, where would you go?
Ancient Greece. 

Jonathan Williams

Jonathan Williams

Principal Consultant

MK2 Consulting

Number of years in present job: 1
Number of years in profession: 25

What attracted you to Credit?
The people; those in credit management are practical, pragmatic and personable – great traits in a team.

What was your proudest work related achievement?
When my payment gateway product processed 42%/2.2 billion/£1700bn per year.

...more

Presentation title 1
Protecting businesses from financial crime

Benefits of presentation Protecting businesses from financial crime
This interactive workshop for senior managers takes a broad view across the categories of financial crime which will impact businesses over the next 2 years. It looks at the areas where financial crime is developing and the typical way it is reported. Focussing on fraud, money laundering, and theft, especially with regard to credit management operation, and using statistics from across the EU, this session looks into the strategies a business should adopt to help prevent loss to financial crime and the consequent impact on customers and suppliers. The impact of legislation such as th4 4th Money Laundering Directive, Payment Services Directive 2 and the move to online services will be discussed. Delegates will discuss methods to prevent organisations falling victim and how clients, staff and suppliers can be protected. Senior Managers will take away a high-level appreciation of the threat facing them and practical steps to help protect their organisations.

Presentation title 2 GDPR for Credit Managers

Benefits of presentation GDPR for Credit Managers What are the key implications of the General Data Protection Regulation for credit managers and what should they be aware of? This session answers this question, starting with an overview of the key principles, subject rights and lawful purposes as they relate to credit management. This discussion will answer the questions: Do I need consent? Does employee data count as personal data? Is data protection the same across the EU? What should I do if I receive a request from a data subject? What is a data controller and a data processor? What should I do if I suffer from a data breach?

What do you like to do for fun?
Walking, cycling, computer gaming.

What one thing would you take with you into space?
Soil from home on Earth in a sealed specimen jar.

What advice would you give the ‘5-year-old you’?
Don’t be concerned with getting everything right first time.

Who is your hero? And why?
Richard Feynmann, physicist, because he lived an overfull life but was never too full of himself.

What’s the most unusual place you have visited?
The cold war era submarine pens on the island of Vis, Croatia.

If you could time travel, where would you go?
100 years into the future, perhaps we’ll have sorted some of our current problems out by then. 

Andy Yiacoumi

Andy Yiacoumi

Managing Director

CMS Credit Management Services LLC

Number of years in present job: 4
Number of years in profession: 15

What attracted you to Credit?
Digging deeper and understanding companies from a different perspective.

What was your proudest work related achievement?
Opening my own company

...more

Presentation title
Middle East Complexities & Challenges

Benefits of presentation Insights into the complex and challenging business cultures in the Middle East and how to improve your collections.

What do you like to do for fun?
General fitness, underwater photography, cycling, skiing.

What one thing would you take with you into space?
My camera.

What advice would you give the ‘5-year-old you’?
Be passionate and follow your heart.

Who is your hero? And why?
Richard Branson, great philosophy in life and business.

What’s the most unusual place you have visited?
Las Vegas.

If you could time travel, where would you go?
Backwards in time before humans started destroying the planet. 

Metod Zagar

Metod Zagar

Attorney at Law, Founding partner

EurocollectNet Lawyers

Number of years in present job: 8
Number of years in profession: 14

What attracted you to Credit?
Member of ECN

What was your proudest work related achievement?
Winning Really Difficult Cases.

...more

Presentation title
Arbitration in 3D

Benefits of presentation
Back by popular demand! Our team of legal experts will act out an entertaining and informative client case study on arbitration as an alternative to court proceedings. Arbitration, a form of alternative dispute resolution (ADR), is a way to resolve disputes outside the courts. Parties often seek to resolve disputes through arbitration because of a number of perceived potential advantages over judicial proceedings.

What do you like to do for fun?
Sports (Cycling, Tennis, Windsurfing,…)

What one thing would you take with you into space?
A good and long Book.

What advice would you give the ‘5-year-old you’?
Go for your Dreams.

Who is your hero? And why?
Individuals Who Always Find Positives in Every Situation.

What’s the most unusual place you have visited?
Twin Towers in May 2001

If you could time travel, where would you go?
To the past. 

Imre Zsoldos

Imre Zsoldos

Finance Director for Working Capital

Celanese Hungary Kft.

Number of years in present job: 1
Number of years in profession: 16

What attracted you to Credit?
Credit function can activate and maximize the company’s working capital potential.

What was your proudest work related achievement?
Promotion of colleagues.

...more

Presentation title
Development of coaching leadership culture for the different generations within SSC’s Order to Cash functions

Benefits of presentation
Reading hundreds of case studies about how successful automation of repetitive and transactional activities delivers the maximum benefit to the company, as a finance director I am excited to introduce these cutting-edge solutions to our processes. However, more complex and value-added activities will always be performed by human beings. To bring the best out of them, we need to turn to an old-fashioned solution: building and maintaining high-quality personal relationships. Learning about the characteristics of different generations can certainly help, but knowing the individual is still the key. Come and learn about how incorporating coaching into your leadership style can bring you surprisingly good results.

What do you like to do for fun?
Sport activity / charity.

What one thing would you take with you into space?
Photo of my family.

What advice would you give the ‘5-year-old you’?
Believe in yourself and listen to others.

Who is your hero? And why?
Idol, Arnold Schwarzenegger. Great inspiration for learning the most about yourself and get the most out of you.

What’s the most unusual place you have visited?
Gulf of Mexico – Swamp.

If you could time travel, where would you go?
1954 – A year when Sinatra wrote: fly me to the moon. 

More presenters will be coming soon.. 🙂
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