Credit Matters VII - Programme

Day 2

Starts at 8:00

Registration & boarding Essential equiptment and instruction as you prepare to board the ACCEE mother ship

8:45 – 9:30

Plenary Helia

Defying GravityThis years opening sequence will be spectacular. Arrive early and make sure you don't miss the unique launch of Credit Matters VII. The opening presentation will ask probing questions and lift the lid on some of the reasons why SSC's are not reaching full potential and share some of the secrets to success.

MARK HARRISON

9:30 – 9:50

Plenary Helia

Is the golden age ending? Or has it just started?The Hungarian business services has a developed and mature market. There are more than 100 SSC's in Hungary. What are the strategic elements to move up the value chain?

Balázs G.Nagy

9:50 – 10:30

Plenary Helia

Development of coaching leadership culture for the different generations within SSC’s Order to Cash functionsReading hundreds of case studies about how successful automation of repetitive and transactional activities delivers the maximum benefit to the company, as a finance director I am excited to introduce these cutting-edge solutions to our processes. However, more complex and value-added activities will always be performed by human beings. To bring the best out of them, we need to turn to an old-fashioned solution: building and maintaining high-quality personal relationships. Learning about characteristics of different generations can certainly help, but knowing the individual is still the key. Come and learn about how incorporating coaching into your leadership style can bring you surprisingly good results.


Imre Zsoldos

10:30 – 11:00

Interstellar refreshment break
Sponsored by
Atradius Collections

11:00 – 11:35

HELIA Break Out
orbit

Moderator: Dean Unrue

Technology RPA & AIReady or not, the age of Artificial Intelligence is here. What’s stopping you from letting AI and machine learning auto-apply your cash, resolve disputes and flag customers for collections based on predicted payment delays? Your work day could get a complete makeover with technologies such as integrated receivables, AI, networks, electronic payments and digital assistants impacting every aspect of the credit-to-cash cycle. Moderator: Dean Unrue, Aptiv

The Voice of the FutureIt is quite possible to expect 90% of cash to applied automatically. How much of your cash is still posted manually? This case study will show how.... The ability to rapidly identify and analyse speech characteristics will have the biggest impact on business efficiency since the wheel.

MERCURE breakout
orbit

Talent ManagementPeople are the most important part of any enterprise. These sessions will investigate the best practice for attracting, developing and retaining talent. Moderator: Prof. Patrick O. Connelly, ACCEE

Unlocking Employee potential via Agile People strategyWe are living in an agile, VUCA world, which define, drive and redefine our life. Organisations have to adapt the new wave of working and be able to react for the change to attract, retain talents. HR function is in a strategical position within the company with data-driven, agile techniques, which definitely will result brilliant employee experience and high level of employee engagement. Where are we on this journey? How the People strategy can influence the Business strategy? Are we able to move from fix to agile approach? I would like to share some actual HR trends, techniques, programs which we implemented at Avis Budget Group BSC with measurable success.

ORION Break Out
orbit

Moderator: Brad Mueller

Constellation of InterestThere are so many external factors impacting O2C.This stream explores some of the most current and critical.

Approaching the CliffHow to lead and manage in an underperforming company or assisting a customer who is. It is the role of everyone involved in Credit to take responsibility for receivables. Brad specializes in this important area and will share his experiences.
Importance of business process control
Underperformance is caused by leaky buckets. How you can help plug leaks.
How to manage cash-in to your business
Signs that a customer is heading towards bankruptcy
Managing poor payers when your business is underperforming
The importance of maintaining your company reputation
Your role in Customer Relations
Your role in pricing and pricing control
What is the effect of 1% price retention?
Lazy Sales people and price erosion
Customers taking deserved but preventable discounts
Customers taking undeserved discounts
How to package this information for upper management.

URANUS Break Out
orbit

Moderator: Stéphane Martin

Third PartiesThere are never enough collectors to guarantee 100% receivables.This stream introduces options and alternatives to ensure efficient cash flow in your business
Moderator: Stéphane Martin

Eric Berendsen

3rd Party Collections is not a failure, Atradius Collections Case StudyThird Party Collections is not a failure. It is an essential part of effective collections.

11:40 – 12:15

HELIA Break Out
orbit

Moderator: Dean Unrue

Technology RPA AIReady or not, the age of Artificial Intelligence is here. What’s stopping you from letting AI and machine learning auto-apply your cash, resolve disputes and flag customers for collections based on predicted payment delays? Your work day could get a complete makeover with technologies such as integrated receivables, AI, networks, electronic payments and digital assistants impacting every aspect of the credit-to-cash cycle.Moderator: Dean Unrue, Aptiv

Big Data – Bureau van Dijk – Client Case StudyAccess to all the customer and vendor data provides exciting opportunities for analyses bringing enticing business benefits.

MERCURE breakout
orbit

Talent ManagementPeople are the most important part of any enterprise. These sessions will investigate the best practice for attracting, developing and retaining talent. Moderator: Prof. Patrick O. Connelly

How not to lose an employee in 10 daysComputacenter took the challenge to identifying root causes for attrition. Working from the employee engagement survey they set up an action plan. Timea will share the successful initiatives and how to sustain them.

ORION Break Out
orbit

Moderator: Brad Mueller

Constellation of InterestThere are so many external factors impacting O2C.This stream explores some of the most current and critical.

Don’t let them steal your profitsOur businesses hold so much data. Is it secure and how do we identify a hack?

URANUS Break Out
orbit

Moderator: Stéphane Martin

Third PartiesThere are never enough collectors to guarantee 100% receivables. This stream introduces options and alternatives to ensure efficient cash flow in your business.
Moderator: Stéphane Martin

So what is the EU Late Payment Directive?The directive aims to achieve 'a decisive shift to a culture of prompt payment. After 5 years, how many businesses are aware of and use the Eu LPD.

12:15 – 13:30

Deep Space Lunch

13:30 – 14:05

HELIA Break Out
orbit

Moderator: Dean Unrue, Aptiv

Technology RPA AIReady or not, the age of Artificial Intelligence is here. What’s stopping you from letting AI and machine learning auto-apply your cash, resolve disputes and flag customers for collections based on predicted payment delays? Your work day could get a complete makeover with technologies such as integrated receivables, AI, networks, electronic payments and digital assistants impacting every aspect of the credit-to-cash cycle. Moderator: Dean Unrue, Aptiv

Blockchain Live! Examples of existing solutions in AR and CreditWe regularly hear about this Block Chain. This session will explore what it is and how it can be applied in O2C.

MERCURE breakout
orbit

Talent managementPeople are the most important part of any enterprise. These sessions will investigate the best practice for attracting, developing and retaining talent. Moderator: Prof. Patrick O. Connelly, ACCEE

The Challenges of TransitionWhat are the key essentials when embarking on a transition. Are opportunities missed by replicating what went before? How much long-term planning goes into a transition?

ORION Break Out
orbit

Moderator: Brad Mueller

Constellation of InterestThere are so many external factors impacting O2C.This stream explores some of the most current and critical.

Cryptocurrency: a game changing innovation?This session will explain blockchain and cryptocurrencies including the Hungarian regulations of cryptocurrencies. What are the future opportunities?

URANUS Break Out
orbit

Moderator: Stéphane Martin

Third PartiesThere are never enough collectors to guarantee 100% receivables. This stream introduces options and alternatives to ensure efficient cash flow in your business.
Moderator: Stéphane Martin

Effective Payment InstrumentsEffective payment instruments: When to use LoC, Bank Guarantee, Other guarantees,...

14:10 – 14:45

HELIA Break Out
orbit

Moderator: Dean Unrue, Aptiv

Technology RPA AIReady or not, the age of Artificial Intelligence is here. What’s stopping you from letting AI and machine learning auto-apply your cash, resolve disputes and flag customers for collections based on predicted payment delays? Your work day could get a complete makeover with technologies such as integrated receivables, AI, networks, electronic payments and digital assistants impacting every aspect of the credit-to-cash cycle. Moderator: Dean Unrue, Aptiv
  Said Esmaili-Eyvanaki

The E-Invoicing Solution, Client Case StudyE-Invoicing is one of the best examples where technology will improve cash flow and reduce costs. This presentation will demonstrate PPG's recent experiences.

MERCURE breakout
orbit

Talent ManagementPeople are the most important part of any enterprise. These sessions will investigate the best practice for attracting , developing and retaining talent. Moderator: Prof. Patrick O. Connelly, ACCEE

Is attrition to be accepted?There is a resigned acceptance across many SSC 's that very little of the main decision making will ever be transferred. We explore the catch 22 syndrome and challenge why.

ORION Break Out
orbit

Moderator: Brad Mueller

Constellation of InterestThere are so many external factors impacting O2C.This stream explores some of the most current and critical.

University as an ivory tower – do not touch.Should universities deliver higher value to O2C? The presentation will deal with the role of universities as a center of sharing knowledge and important component of education system and contrary to this - concept of Universities as 'Ivory Tower'. This session will also touch the regulation concept and market expectations.

URANUS Break Out
orbit

Moderator: Stéphane Martin

Third PartiesThere are never enough collectors to guarantee 100% receivables. This stream introduces options and alternatives to ensure efficient cash flow in your business.
Moderator: Stéphane Martin

 Jonathan Williams

GDPR for Credit ManagersWhat are the key implications of the General Data Protection Regulation for credit managers and what should they be aware of? This session answers this question, starting with an overview of the key principles, subject rights and lawful purposes as they relate to credit management. This discussion will answer the questions: Do I need consent? Does employee data count as personal data? Is data protection the same across the EU? What should I do if I receive a request from a data subject? What is a data controller and a data processor? What should I do if I suffer from a data breach?

14:45 – 15:15

Deep Space Refreshment Break

15:15 – 16:00

Plenary Helia

Arbitration in 3DBack by popular demand! Our team of legal experts will act out an entertaining and informative client case study on arbitration as an alternative to court proceedings. Arbitration, a form of alternative dispute resolution (ADR), is a way to resolve disputes outside the courts. Parties often seek to resolve disputes through arbitration because of a number of perceived potential advantages over judicial proceedings.

Toine Hitzert, Robert Schulze, Metod Zagar & Peter Nogradi

16:00 – 16:45

Plenary Helia

BPO vs Captive vs Blended business model Many companies are looking for the next significant step-change in shared services. Outsource domestic processes, run them in a low-cost offshore location or a combination? Which provides the best mix of quality, efficiency and lowest risk? Our panel will share the operational experience of all options.

    

Marta PielkaMonika PisekAgnieszka Janiszewska

16:45 – 17:15

Plenary Helia

Bringing People together in Shared Services. Building a Culture of InnovationA culture of innovation is the environment that leaders cultivate in order to nurture unorthodox thinking and its application.
Organisations that live a culture of innovation believe that innovation is not owned by leadership but can come from any level of the organization. Learn how you can bring innovation to the workplace and how to build a culture of innovation that sticks.

  

Stephanie van Doorn

17:15

Plenary Helia

Review of the Day

 Mark Harrison A brief reflection on the day's events and gearing up for those awards. Who is going to take home the most prestigious O2C awards in all CEE.

20:00 – 0:00

GALACTIC GALA DINNER
& AWARDS EVENING

Enjoy an out of this world 3-course dinner.

Celebrate with the award-winning stars of the O2C universe.

Enjoy our guest singer and her beautiful jazz style.

Let your hair down, defy the groovy gravity, wear something silver and hit the dance floor.

Credit Matters: a unique pan-galactic gargle blasting experience.