Credit Matters VII - Programme
12:00 – 13:30
SENIOR EXECUTIVE BOARDROOMBy invitation only to senior managers.
O2C has a major impact on working capitalThis boardroom meeting gives senior executives insights into how O2C directly impacts working capital and profit. Network with your peers and share the very best practices.
Managers and Team Leader StreamOpen to all managers and team leaders.
Connecting & motivating: Achieving excellence in shared service centre staff performanceGiven the uncertainty and complexity of the modern shared service centre business, and the diversity of the teams within them, it is essential that we are able to effectively connect to and motivate our people to reduce turnover and increase productivity. Fundamentally, people don’t leave companies, they leave their manager. As such, the leadership of teams and organisations need to individualise their communication and leadership style towards each team member, thereby ensuring they remain focused and committed to the business. Increased staff turnover doesn't just impact the financial bottom line, it also reduces corporate knowledge, erodes values and leads to a double loss when new team members are unproductive during their developmental period.
Using award-winning tools and examples from globally-leading organisations like NASA, Apple, Google and GM Financial, this engaging and thought-provoking master-class will provide managers/senior managers/executives with specific solutions which lead to individualised communications and motivational needs resulting in reduced staff turnover and increased productivity within the shared service centre sector.
13:30 – 13:45
13:45 – 15:15
Senior Executive BoardroomBy invitation only to senior managers.