O2C Leadership Masterclass

This Masterclass is for Directors, Managers and Senior Team Leaders in Shared Services with the ambition to be recognised as a leading Order to Cash department by being better tomorrow than today through improving people, processes and services. 

 

 

Budapest, Hungary

Krakow, Poland

Prague, Czech Republic

Krakow, Poland

Upcoming O2C Leadership Masterclass

Brian Morgan

Brian Morgan

Director, Rimilia

has over 25 years’ experience in managing credit departments including Collections Management, Risk Management, Cash Allocation and the full Order to Cash Process.
He is a Fellow of the Chartered Institute of Credit Management (CICM) and formely a Fellow of the Chartered Management Institute (CMI) and Chartered Manager.
Brian served on the Education Committee and Advisory Board of the UK Chartered Institute of Credit Management for a number of years
Brian has won multiple awards and achieved the CICM Centre of Excellence accreditation for his transformation of the Credit function at Veolia in the UK and raising the bar for Credit Management.
Brian is currently Partner Director with Rimilia whose solutions enable Credit Professionals to achieve World Class standards.
ACCEE is delighted that Brian will be sharing his inspiration leadership experiences.
Mark Harrison

Mark Harrison

Founder & CEO

has been involved in Credit Management for 35 years and is consistently focussed on raising the profile of the Order to Cash stream.
His career experience spans a range of industries across EMEA and includes the transition and development of successful Order to Cash functions in the Shared Services sector in Central Europe.
Being a firm believer in the Shared Services concept and its potential, Mark is a regular presenter at events across Europe sharing his first hand operational experience, inspiration,passion and enthusiasm.
Mark is the founder of the ACCEE, The Association of Credit for Central and Eastern Europe, holds an BA (Honours) degree in Credit Management from the University of West London, is a Fellow of the UK CICM and is Catalyst level in Lean / Six Sigma
methodology.
The Association ( ACCEE) is committed to training and education and has delivered innovative consultancy, E-Learning, workshops and qualifications to more than 2000 O2C professionals across the CEE region in 6 different languages with a +93% approval rating.
The Associaton has recently introduces a simple but highly effective Comparative Performance Measure for benchmarking and added AI and BI to the very popular Telephone Collections Workshops

22 – 23 April

O2C Leadership Masterclass

Venue: Budapest, Hungary

 

27 – 28 May

O2C Leadership Masterclass

Venue: Atradius Collections BV. Warsaw, Poland
uL. Prosta 70, 00-838 Warsaw.

 


 

10 – 11 June

O2C Leadership Masterclass

Venue: Newell Group Prague, Czech Republic
Českomoravská 2408/1a, 190 00 Praha 9-Libeň.

 

 


 

16 – 18 September

Credit Matters IX:
Vision 2020

Venue: Qubus, Hotel Krakow

 

 

O2C Leadership Masterclass

The session will provide you with practical leadership lessons to improve your personal skills and inspiration for your future career progression

N

Protecting the working capital and profit margin

N

Learn how to deliver world-class results

N

Learn how to build your Centre of Excellence

N

Build a future-proof strategy for an ever-changing finance world

Agenda

O2C Leadership Masterclass

The exciting culture change journey to excellence starts here…….

Day 1 – Better Tomorrow than Today

}

9:30am

Session 1

Presenter Mark Harrison

 

What does World Class look like ?

Todays Challenges, Tomorrows Opportunity

They don’t know what they don’t know

The Rules of O2C Management

The formula to achieve Centre of Excellence status

What is a Subject Matter Expert?

}

11:00am

Break

 

}

11:15am

Session 2

Presenter Brian Morgan

Inspirational Leadership

Identifying Leadership qualities

Formula for success

Developing your brand

Leadership vs Management

Interactive excercises / Brian & Mark

 

 

}

12:45PM

Lunch – Provide by The Association

 

}

13:30PM

Session 3

Presenter Brian Morgan

Leading People

How high performing teams succeed

Cultural architects vs Cultral Assassins

Effective Motivation & Feedback

Interactive excercises / Brian & Mark

 

}

15:00PM

Break

 

}

15:15PM

Session 4

Presenter Brian Morgan

People operate PROCESSES to produce results Part 1

The Veolia Journey to Centre of Excellence

Effective process management

Interactive excercises / Brian & Mark

Review and Action Points / Brian & Mark

 

}

16:30PM

Close

 

Day 2 – Better Tomorrow than Today

}

9:00am

Session 5

Review of Day 1 and setting scene for Day 2

Presenters Mark Harrison & Brian Morgan

People operate PROCESSES to produce results Part 2

The role of AI in Process Improvement

Interactive excercises / Brian  & Mark

}

10:30am

Break

 

}

10:45am

Session 6

Presenters Brian Morgan & Mark Harrison

Stakeholder management

Communicating KPI’s and results to Stakeholders

Building your business case

Interactive excercises / Brian  & Mark

}

12:45pm

Lunch – Provide by The Association

 

}

13:15pm

Session 7

Presenters Brian Morgan & Mark Harrison

Situational Leadership

The art of delegation

Responsibility equals accountability

Interactive excercises / Brian & Mark

}

14:45pm

Break

 

}

15:00pm

Session 8

Presenters Brian Morgan & Mark Harrison

Building a Team

The myths of attrition

Effective team building isn’t in the pub

Interactive excercises / Brian & Mark

Closing Comments

}

16:30pm

The culture change journey to excellence continues…….

 

Let’s Work Together