Callisto Grand Academy

The Certificate in Operational Credit Excellence

Value adding enhanced communication and negotiation through enhanced business awareness.

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Frequently Asked Questions

The Certificate in Operational Credit Excellence

Professional O2C qualifications are the essential component for Shared Service Centres with the ambition to be recognised as a Centre of Excellence by being better tomorrow than today through improving people, processes and services. 

1. What is the Digital Learning Academy?

Digital Learning Academy is an Professional Certification programme.
Certificate in O2C Operational Excellence is the only study pack designed for Multi-National Shared Services.
It will serve as a competency baseline measure and inspiration towards Centre of Excellence Standard.

2. Who is The Certificate in Operational Credit Excellence for?

It is for everyone working in O2C, SSC Heads, Sales and Customer Service.


3. Why everyone working in O2C, SSC Heads, Sales and Customer Service?

Because, all these roles directly impact the business critical elements of working capital and cash flow.

No part of O2C is a ‘BACKOFFICE’ function. Every component of Order to Cash directly impacts the business critical Cash Flow and Working Capital. Trade Receivables are your single biggest, most complex and most important Current Asset.

4. Why should we, as a company, introduce The Certificate in Operational Credit Excellence?

Because it introduces the essentials that all connected with O2C should know. It encourages ‘students’ to be inquisitive, to learn more about the business and it is very low price compared to all the other comparable alternatives.

Certificate in O2C Operational Excellence is the first stage for everyone aspiring to be a team leader or manager.

You can only be a Subject Matter Expert if you are Expert in your Subject.

Most managers in SSC’s don’t know what they don’t know.

The Certificate in O2C Operational Excellence fills in the knowledge gaps and introduces many best practices that are essential for a high performing team.

5. What areas does The Certificate in Operational Credit Excellence cover?

Subject content is apportioned as follows:

Collections and Portfolio Management     22%

Analysis and Reporting                                20%

Credit Policy and Risk                                  19%

Personal Development                                15%      

Essential Business Skills                              14%

Law & Procedures                                       10%   

6. What will be the benefit if I already consider myself to be a Subject Matter Expert?

You may well have experience in a certain area or areas but real ‘Expert’ status takes many years and covers many areas.

Our experience confirms that at least 1/3 of the Certificate in O2C Operational Excellence content will be new to every student.

The FoundationCertificate in O2C Operational Excellence provides a professional certified qualification that formally demonstrates your knowledge, experience and dedication.

The Labour market is very competitive with many people all having similar work experience in similar environments.

The Certificate in O2C Operational Excellence provides that something extra to set you above the crowd when applying for a promotion.

7. How long does it take?

On average, each module can be completed comfortably in 2 to 3 hours.

Please don’t skim over the exercises, PDF’s and content that you may not connect with today.

8. Where can I study?

You can study anywhere on PC, Tablet and Smartphone.

The most effective study time is away from the workplace.

9. How do I get the best from the studies?

There will be many areas that invite you to investigate further.

It is for you as an individual to be curious, brave and focussed.

You will frequently be introduced to topics, calculations or ideas not previously encountered.

If there is something in the Academy that you may not do or use today, there is a very good chance someone else is or it is a best practice that you can introduce.

 Remember, The Certificate in O2C Operational Excellence is essential if you want to achieve a rewarding career, not a race to tick a box

10. How and where can I use The Certificate in Operational Credit Excellence contents?

None of your colleagues in the C-Suite, O2C, finance, sales, customer service etc. will be perfect experts – they will be many aspects of business they don’t know that they don’t know.

If you have overdues greater than 2.5% then there will be areas that can be improved within your organization.

By introducing and discussing the initiatives shared in the Certificate in O2C Operational Excellence will add value to your reputation.

Just because something isn’t done today doesn’t mean it shouldn’t be done tomorrow

11. Will it help me be a manager?

The Certificate in O2C Operational Excellence will without doubt help you to be a very effective manager and ultimately a good leader.

Remember, people don’t leave bad jobs, they leave bad managers. Bad managers are those that lack the wider business experience that can be shared with their teams to inspire them.

It is not possible to be a genuine, experienced Subject Matter Expert with less than 5 years O2C experience.

(The Academy,  Comparative Performance Measure, CPM, provides the measures and guidelines needed for Excellence).

12. Why should I study Callisto Grand Academy rather than Accounting?

The Certificate in O2C Operational Excellence is designed to introduce the key elements of Credit Management / O2C.

Everything you learn in the Academy will be of value throughout your career.

The Certificate in O2C Operational Excellence and is relevant to your job and is the first of 3 stages of professional O2C study (Foundation, Journeyman and Master).

There is a very exciting and varied career to be had in O2C that will more than satisfy your professional ambitions.

It can be considered as the O2C equivalent of accounting qualifications

13. Are there other benefits?

The knowledge and experience gained in the Academy will contribute to your confidence. This in turn will deliver improved results through your leadership and management.

 Introducing the course content to others will demonstrate your growing expertise and you will find that Sales, Business Unit Managers and others will soon be coming to you for advice and guidance.

14. How long is the qualification valid for?

The Academy  qualification is valid for life.

It is also a unique feature that the course contents remain available to you as a reference document.

All we require is that you pay an annual renewal fee of Eur 50, 00.

15. Where should I display the certificate?

We recommend you display the certificate at your place of work and add the FACCEE accreditation to your LinkedIn, e-mail signature and CV when applying for promotions.

16. What happens if I change my job?

The certificate and accreditation goes with you and will remain as long as the annual renewal fee of Eur 50.00 is paid.

Please let us know if you are changing jobs.

17. What happens if the employee changes job?

If your company has provided the Academy to everyone in the O2C department than we will provide a replacement student licence to the new starter.

We recommend that the Foundation (and subsequent qualification levels) be offered to all applicants as part of your Employer Branding Value Proposition.

18. How much does it cost?

The price ranges from Eur 349.00 to Eur 399.00 per student depending on the number of participants. Please click here for more information.

 There is an annual renewal fee of Eur 50.00 to retain the qualification status and contribute towards name changes and system maintenance.

19. How can we guarantee that all students will complete the programme?

Callisto Grand recognizes that many companies mean well and invest heavily in digital education programmes. Unfortunately, there is either a low take-up and/or a high drop-off rate.

 We at Callisto Grand Academy can provide an interactive, initiative that guarantees course completion and opportunity to discuss course content.

20. What follows The Certificate in Operational Credit Excellence?

There are two more levels within Callisto Grand Academy qualification programme – Journeyman and Master. It will be possible to complete all three levels in one calendar year.

Digital Learning is a constant process throughout your professional life

about Us

Our mission is for Credit Management to be recognized as an essential profession bringing real value to every business and for you to enjoy a dynamic, varied, exciting and rewarding career.
We will help YOU Create the world’s most customer-centric services through incremental improvements generating geometric sales growth.


Tel: +420 722 965 050



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