This innovative and agile approach to collections is based on our extensive operational experience of the expectations and challenges in the modern business environment.

We share more than 30 years international experience from a broad range of industry sectors.

The Gen Y guide shares essential background knowledge leading to a greater appreciation of the value of Order to Cash (O2C) and the development of high performing and effective leaders of tomorrow.

These workshops are interactive, fun and challenging with delegates becoming considerably more confident, empowered and effective.

Learning outcomes:

• Enhanced quantity and quality of telephone based communication
• Improved relationship building with internal and external customers
• Self – motivated and target orientated teams
• Improved Receivable KPI’s
• Increased value to the business
• Lower staff turnover
• The Gen Y Guide is an essential element on the journey to Best in Class and Centre of Excellence aspirations. and can be combined with the ACCEE Best Practice Initiative accreditation programme.
• Suitable for all levels – specialists, team leaders and managers engaged in collections and cash application.